Programmer - Thai Yamaha Motor Co.,Ltd.
Thai Yamaha Motor Co.,Ltd. · Samutprakarn
- Location
- Samutprakarn
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 21/07/2026
Responsibilities
- Incident & Service Request Support
Receive, record, monitor, and follow up on incidents and service requests raised by dealers and front-line users for dealer systems provided by TYM such as DMS, YES, and SOS e.g. in order to support timely resolution, minimise business disruption, and maintain service continuity.
- Dealer System Monitoring & Availability Support
Monitor system availability, service status, and reported issues, and escalate abnormalities to relevant internal teams or external development partners, in order to ensure system stability and reduce downtime affecting dealer operations.
- Coordination with Internal Teams and External Partners
Coordinate with internal IT teams, business users, and external development partners to investigate issues, provide necessary information, follow up on corrective actions, and communicate status updates, in order to ensure effective issue resolution and clear communication among stakeholders.
- User Support & Application Consultation
Provide initial consultation and guidance to dealers and front-line users regarding system usage, reported problems, and service requests, in order to improve user understanding, reduce repeated issues, and enhance dealer experience.
- System Improvement Support
Collect user feedback, incident records, satisfaction survey results, and recurring issue information to support analysis and system improvement activities with internal teams and external partners, in order to improve service reliability and usability.
- Documentation & Knowledge Support
Prepare and maintain incident records, support logs, user guidance, known issue lists, and basic knowledge-sharing materials, in order to support effective incident tracking, knowledge retention, and continuous improvement of support operations.
Qualifications
- Bachelor's degree in Business computer, Information Technology or related field
- 0-3 years of experience in the area of IT application support
- Proficient in English communication (minimum TOEIC score of 600 required)
Benefits
- Health/Medical Checkup
- Life Insurance
- Meal allowance
- Medical Expense
- Traditional Holiday
- Uniform
- Vacation/ Annual Leave
- Provident Fund
- Staff training and development
- Overtime
- Scholarship/ education allowance
- Telephone bill allowance
- Fuel/transportation fees
- Per diem
- Employee's uniform
- Funeral payment support
- 5-day work week
- Attendance bonus or other special compensation
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Ordination leave
About Thai Yamaha Motor Co.,Ltd.
Thai Yamaha Motor Co., Ltd./บริษัท ไทยยามาฮ่ามอเตอร์ จำกัด
Thai Yamaha Motor Co., Ltd. is a subsidiary of Yamaha Motor Co., Ltd. in Japan, the leader in manufacturing and distribution - Yamaha. Our products include motorcycles, multi-purpose engines, and recreational water vehicles designed to create enjoyable experiences for riders and users. More than 40 years in Thailand, we have employed about 3,400 people, which will soon grow to match our business expansion plans. We are looking for new recruits to meet our challenges, which emphasize quality and continuous improvements.
To be the world’s leading company in marketing and manufacturing of YAMAHA products. Our goal is to have the best brand equity in the industry by satisfying our customers through innovations, high quality and technology. We are committed to provide excellent services which exceed customer expectations.
Our employees are the most valuable resources. We intend to develop our employees to achieve international level of professionalism with progressive career development. Quality of life will be improved by means of good compensation, benefits, safety, and working environment.
64 Moo 1, Debaratna Rd, Srisa Jorrake Yai, Bangsaothong, Samutprakarn 10540
0-2740-8000
