Application Support and Business Analyst - Thai Bridgestone Co., Ltd.
Thai Bridgestone Co., Ltd. · Pathumthani
- Location
- Pathumthani
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 18/05/2026
Responsibilities
POSITION SUMMARY
A senior-level specialist responsible for the end-to-end lifecycle of business applications. This role balances strategic innovation (AI/DX) and strict governance (J-SOX) with robust daily operational support. The P8 level operates independently, managing complex SAP and Non-SAP environments, ensuring system stability, and acting as a senior mentor to the team.
Key Responsibilities
Daily Operations & Application Support (SAP & Non-SAP)
- Oversee and provide daily technical support for SAP related (primarily PP, and FICO module) and various Non-SAP business applications to ensure 24/7 business continuity.
- Act as the senior escalation point for complex technical issues, performing root cause analysis (RCA) and implementing permanent fixes.
- Monitor system performance, interfaces, and batch jobs daily to prevent downtime and ensure data integrity across platforms.
- Manage service requests and incidents within defined SLAs, ensuring high-quality support for all end-users.
Independent Project Management
- Lead and execute IT projects independently, managing everything from initial requirement gathering to final deployment.
- Support management in project roadmap planning and resource allocation.
Business Analysis (BA) & System Analysis (SA)
- Bridge the gap between business needs and technical solutions by providing expert BA/SA services
- Analyze and design solutions for SAP-related modules, non-SAP applications, and cross-application integration.
- Continuous optimization of SAP PP and Non-SAP workflows to improve plant productivity.
AI Innovation & Digital Transformation (DX)
- Proactively identify and implement AI and Automation use cases within daily routines to reducemanual tasks.
- Drive the adoption of new digital tools across the organization.
J-SOX Compliance & Application Governance
- Maintain daily and periodic IT controls in accordance with J-SOX standards, including user access reviews and change management logs.
- Ensure all daily system modifications and configurations follow the established Change Control Board (CCB) process and documentation standards.
Mentoring & Knowledge Management
- Mentor and coach junior staff on daily support best practices and technical troubleshooting.
- Maintain a high-quality Knowledge Base (SOPs, FAQs) to empower the team and improve first-callresolution rates.
Vendor & Stakeholder Management
- Manage relationships with external suppliers and service providers to ensure quality delivery and cost-effectiveness; negotiate contracts and monitor vendor SLA performance.
- Act as a functional consultant for various business units regarding application-related matters, including planning and controlling the IT budget and investment justification.
Transversal Responsibility
- All business decisions and actions must serve and be in line with the Group’s Essence, principles & values, TRACE, and our way to serve the community.
- Partnering with Business & Functional Leaders to champion, communicate, inculcate, drive, promote and live Bridgestone’s Essence and TRACE principles & values.
- Fostering and promoting diversity i.e. gender-, generational, cultural, nationality-diversity in all aspects.
Qualifications
- Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.
- Minimum 8–10 years of experience in IT Application Support, with proven experience in mentoring and coaching junior team members
- Expertise in SAP PP or related module & Business Analysis: Extensive hands-on experience in managing SAP PP or related modules, business process mapping, and translating complex requirements into functional designs.
- Independent Project Leadership: Proven track record in leading and executing end-to-end IT projects independently, including managing timelines, risks, and project budgets.
- Compliance & Governance (J-SOX): Solid background in managing IT internal controls, specifically ensuring application compliance with J-SOX standards and coordinating with auditors.
- AI & DX Initiative Support: Experience in identifying, proposing, or implementing Digital Transformation (DX) and AI-related solutions to enhance business efficiency.
- Multi-Sector & Stakeholder Management: Background in acting as a Technical Consultant for various business units (Manufacturing, Sales, or Retail) and managing relationships with external vendors.
- Mentorship & Team Development: Experience in coaching and providing expert-level guidance to junior IT staff to improve overall technical competency.
Benefits
- 5 Working Day / Week / 08:00 - 17:00
- Corporate Uniform
- Employees Shuttle Bus
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Employee's uniform
- Performance/results-based bonus
About Thai Bridgestone Co., Ltd.
Thai Bridgestone Co., Ltd. is one of the leading tire manufacturer in Thailand for support various lifestyle of customers for passenger car, truck, bus and also commercial tire in industrial and agricultural under our brand “Bridgestone, Firestone and Dayton” for sale in domestic and oversea.
We are looking for new potential member who meet with our Bridgestone Behavior (TRACE)
1) Transparency (T) >> Act ethically with integrity in all work responsibilities and share candidly the thoughts with Clear, Open and Honest.
2) Respect (R) >> Care for fundamental human rights, show courtesy, value diversity & different points of view and demonstrate mutual trust in our day-to-day interactions with each other.
3) Accountability (A) >> Take pride and ownership with also behave proactively and fully engaged in taking actions to deliver on our promises and provide the best quality in work.
4) Collaboration (C) >> Work with others as a team and support each other with the power of diversity and display unity of vision with also complement others with ideas and skills to achieve our business goals with pride and enthusiasm.
5) Embrace Change (E) >> Be constantly willing to adapt and promote positive change and see them as opportunities to meet the needs of our customers with also recognize that without the change, without the improvement.
14/3 Phaholyothin Rd., Klong Nueng, Khlong Luang, Pathumthani 12120
Corporate Human Resources Department
0-2516-8721-5 Ext.1553
