After Sales Technical Service Experience Engineer - Thai Bridgestone Co., Ltd.
Thai Bridgestone Co., Ltd. · Bangkok and its Vicinity
- Location
- Bangkok and its Vicinity
- Salary
- 30,000 - 40,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 04/06/2026
Responsibilities
Customer Technical Support & Complaint Handling
• Provide technical advice and recommendations on tire products, usage, and troubleshooting to dealers and end customers.
• Investigate and analyse customer complaints and non-conforming products in accordance with ISO 9001 and ISO 14001 quality system procedures.
• Coordinate with relevant departments to resolve product quality issues arising from customer complaints and ensure corrective actions are implemented.
• Prepare technical inspection reports and complaint investigation results for submission to supervisors in a timely and accurate manner.
Customer Satisfaction Survey & Product Quality Monitoring
• Conduct customer satisfaction surveys with dealers and end users to assess post-usage product quality.
• Collect, compile, and analyse data on product performance in the field to support product quality improvement activities.
• Monitor competitor products and market movements to provide relevant insights on new product trends.
Technical Training & Knowledge Sharing
• Coordinate and support technical training programmes for dealers, customers, and internal staff as assigned.
• Deliver knowledge on tire construction, manufacturing processes, and product features through training sessions, presentations, or factory visits.
Administrative & Reporting
• Prepare monthly progress reports on after-sales technical service activities.
• Maintain accurate and up-to-date service records, investigation logs, and documentation in line with quality system requirements.
Global / Regional / Local Initiatives
• Support regional and local product quality initiatives and improvement projects as directed by the supervisor.
• Collaborate with relevant internal teams across departments to share after-sales field insights that may contribute to product development or improvement.
Transversal Responsibility
• All business decisions and actions must serve and be in line with the Group’s Essence, principles & values, TRACE, and our way to serve the community.
• Partnering with Business & Functional Leaders to champion, communicate, inculcate, drive, promote and live Bridgestone’s Essence and TRACE principles & values.
• Fostering and promoting diversity i.e. gender-, generational, cultural, nationality-diversity in all aspects.
Qualifications
- Bachelor’s degree in Engineering, Science, or equivalent field.
- 1-3 Years experience in Technical service.
- Be able to communicate in English (TOEIC score 650 up).
- Be able to use MS Office (Word, Excel,Powerpoint).
- Be able to drive a car and can work in up-country.
- Good personality, service mind, positive attitude.
- Experience in Automotive industry is preferred.
Benefits
- 5 Working Day / Week / 08:00 - 17:00
- Corporate Uniform
- Employees Shuttle Bus
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Employee's uniform
- Performance/results-based bonus
About Thai Bridgestone Co., Ltd.
Thai Bridgestone Co., Ltd. is one of the leading tire manufacturer in Thailand for support various lifestyle of customers for passenger car, truck, bus and also commercial tire in industrial and agricultural under our brand “Bridgestone, Firestone and Dayton” for sale in domestic and oversea.
We are looking for new potential member who meet with our Bridgestone Behavior (TRACE)
1) Transparency (T) >> Act ethically with integrity in all work responsibilities and share candidly the thoughts with Clear, Open and Honest.
2) Respect (R) >> Care for fundamental human rights, show courtesy, value diversity & different points of view and demonstrate mutual trust in our day-to-day interactions with each other.
3) Accountability (A) >> Take pride and ownership with also behave proactively and fully engaged in taking actions to deliver on our promises and provide the best quality in work.
4) Collaboration (C) >> Work with others as a team and support each other with the power of diversity and display unity of vision with also complement others with ideas and skills to achieve our business goals with pride and enthusiasm.
5) Embrace Change (E) >> Be constantly willing to adapt and promote positive change and see them as opportunities to meet the needs of our customers with also recognize that without the change, without the improvement.
14/3 Phaholyothin Rd., Klong Nueng, Khlong Luang, Pathumthani 12120
Corporate Human Resources Department
0-2516-8721-5 Ext.1553
