Credit and Collection Section Manager - BIG (Bangkok Industrial Gas)

• Supervise and manage the daily operations of the Collection Team to ensure efficient processes and timely execution of collection activities and achievement of collection targets
• Follow up with customers regarding invoice receipt, payment status, and outstanding balances.
• Ensure customer invoices are issued and submitted accurately, completely, and within agreed timelines through appropriate channels, including email and customer portals etc.
• Record, reconcile, and allocate customer payments in SAP to ensure accurate account settlement and financial reporting.
• Prepare cash collection forecasts, monitor collection performance against targets, and identify corrective actions to support cash flow management activities.
• Monitor and analyze Accounts Receivable (A/R) aging reports and payment trends to identify overdue accounts, collection risks, and root causes of payment delays.
• Analyze customer account histories, payment transactions, and invoice details to support collection activities and resolve disputes effectively.
• Proactively engage with customers to secure timely payments and address billing or payment-related discrepancies.
• Build and maintain strong customer relationships while ensuring compliance with agreed credit terms and achieving collection objectives.
• Investigate and resolve billing, collection, and credit-related issues in collaboration with relevant stakeholders to support timely collection.
• Maintain accurate and up-to-date records of collection activities, customer communications, and account statuses.
• Prepare and present regular reports on collection performance, overdue receivables, aging analysis, key collection risks, and recommended action plans.
• Generate monthly A/R aging reports and other analytical reports related to collections, cash receipts, and payment trends.
• Conduct customer visits, when required, to support collection efforts, resolve payment issues, and strengthen customer relationships in coordination with the Sales team.
• Identify and implement process improvement initiatives to enhance collection efficiency, reduce overdue accounts, and support automation of collection activities.
• Provide guidance, coaching, and day-to-day support to collection team members to improve performance and capability.
• Promote a proactive, customer-focused, and results-oriented culture within the Collection Team.
• Perform other duties and special projects as assigned by management.

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• Minimum 5–8 years of experience in Collection, Accounts Receivable, Credit Control, or related functions, with experience in team supervision being an advantage.
• Strong knowledge of Accounts Receivable management, collection processes, aging analysis, customer payment behavior, and debt recovery techniques.
• Detail-oriented with strong organizational skills and the ability to work effectively in a team environment.
• Proficient in Microsoft Office applications particularly Excel, with the ability to analyze and interpret collection data effectively.
• Knowledge of SAP is an advantage and will be given special consideration.
• Possess a positive "Can-Do" attitude and a proactive mindset.
• Self-motivated, initiative-driven, and results-oriented.
• Strong negotiation, communication, and problem-solving skills.

BIG is Generating a Cleaner Future with Hydrogen
Thailand Innovative Industrial Gas Solutions
Founded in 1987, Bangkok Industrial Gas Co., Ltd. (BIG), is a joint venture between Thai investors (led by Bangkok Bank) and Air Products and Chemicals Inc., a leading global Industrial Gas company having more than 80 years of experience in 50 countries worldwide. The company provides integrated industrial gas solutions with best-in-class safety and reliability, advanced delivery management systems, and innovative applications from a highly experienced international team. Our offerings cover a wide range of gases including oxygen, nitrogen, argon, hydrogen, carbon dioxide, helium, mixed gases, specialty gases as well as engineering design and services.

About Air Products

Air Products (NYSE:APD) is a world-leading Industrial Gases company in operation for over 80 years. The Company provides industrial gases and related equipment to dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the world’s leading supplier of liquefied natural gas process technology and equipment.

The Company had fiscal 2020 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion. Approximately 19,000+ passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world.

Accelerating the Energy Transition

By investing billions of dollars in low-carbon hydrogen projects, ฺBIG and Air Products aim to drive decarbonization of heavy transportation and industrial sectors that are hard to electrify. Zero-emission hydrogen fuel cell vehicles can decarbonize heavy modes of transport, like buses, trucks, ships, and more, while hydrogen can also provide lower-carbon-intensity power to heavy industrial sectors, like steelmaking and chemicals processing.

Moving H2umanity Forward with Hydrogen
To face its environmental challenges, the planet needs innovation and real investment. As the world’s largest hydrogen producer, BIG and Air Products are taking major steps to accelerate the energy transition.

For more information, please visit  www.bigth.com | www.airproducts.com