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Logistics Customer Service - Auctorem Solution Co., Ltd.

Auctorem Solution Co., Ltd. · Bangkok

Location
Bangkok
Salary
18,000 - 28,000 baht/month
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree
Posted
28/10/2026

Responsibilities

Key Responsibilities:
  1. Customer Service and Logistic:
  • Respond to customer inquiries and provide accurate information about products and services.
  • Handle customer complaints and resolve issues in a timely and efficient manner while ensuring all customer interactions are conducted with professionalism and courtesy.
  • Assist in coordinating customer service activities across various departments.
  • Follow up with customers regarding booking status and shipment updates.
  • Coordinate and communicate with carriers, shipping lines, including MOL, and overseas agents.
  • Prepare and assist with export and import documentation to ensure smooth shipment processing.
  • Monitor stock movement, manage and maintain accurate product, ensuring data consistency between systems and physical stock.
  • Experience in SAP is preferred, with basic knowledge of logistics and business processes.
2.  Relationship Management:
  • Develop and maintain strong relationships with customers to foster loyalty and retention.
  • Act as a point of contact with customers, addressing their needs and concerns.
  • Regularly follow up with customers to ensure satisfaction and identify opportunities for improvement.
  • Communicate customer feedback to relevant departments to help improve products and services.
3.  Reporting and Documentation:
  • Prepare regular reports on customer service activities and present findings to management.
  • Document customer interactions, feedback, and resolutions accurately.
  • Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
4. Training and Development:
  • Participate in training programs to stay updated on best practices in customer service.
  • Share knowledge and best practices with team members to improve overall customer service.
5. Other Duties:
  • Perform other tasks as assigned by the supervisor and/or executive management.

Qualifications

Qualifications:
  1. Bachelor’s degree in Business Administration, Logistics and Supply Chain, Business English, or a related field.
  2. 1–3 years of experience in Customer Service, Logistics, Order Management, or a related field.
  3. Strong communication skills in both Thai and English.
  4. Strong problem-solving, negotiation, and conflict-resolution skills.
  5. Customer-oriented with a positive and service-minded attitude.
  6. Good organizational and time-management skills, with the ability to handle multiple tasks and priorities.
  7. Ability to work independently as well as effectively as part of a team.
  8. Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
  9. Good attention to detail and the ability to work effectively in a fast-paced environment.

Benefits

  • Provident Fund
  • Performance/results-based bonus
  • Annual bonus
  • Social security
  • Health insurance
  • Accident Insurance

About Auctorem Solution Co., Ltd.

ประกอบกิจการให้บริการให้คำปรึกษาด้านการทำธุรกิจและการจัดการงาน การบริหารจัดการทรัพยากรมนุษย์

75/46, Ocean Tower 2 Building, 23rd Floor,   Soi Sukhumvit 19 (Watthana), Sukhumvit Road,   Khlong Toei Nua Sub-District, Watthana District, Bangkok 10110

Auctorem Solution Co., Ltd.
Logistics Customer Service
Auctorem Solution Co., Ltd.
View all jobs
Bangkok
Full Time
Bachelor's Degree
18,000 - 28,000 baht/month
1-3 Years
Yesterday
What you will do
Job Summary

In this Logistics Customer Service role, you will serve as a primary point of contact for customers, responsible for responding to inquiries, providing accurate information, and handling complaints with professionalism and efficiency. You will be involved in coordinating customer service activities across various departments and closely following up on booking statuses and shipment updates. Additionally, you will coordinate with carriers, shipping lines, and overseas agents, as well as prepare export and import documentation to ensure smooth operational flow. You will monitor stock movement and maintain accurate product data, ensuring consistency between system records and physical stock. Building and maintaining strong customer relationships is key to fostering loyalty and identifying opportunities for service improvement. You will also prepare regular reports on customer service activities for management and meticulously document customer interactions, feedback, and resolutions, ensuring all information is accurate and up-to-date.

Responsibilities
Key Responsibilities:
  1. Customer Service and Logistic:
  • Respond to customer inquiries and provide accurate information about products and services.
  • Handle customer complaints and resolve issues in a timely and efficient manner while ensuring all customer interactions are conducted with professionalism and courtesy.
  • Assist in coordinating customer service activities across various departments.
  • Follow up with customers regarding booking status and shipment updates.
  • Coordinate and communicate with carriers, shipping lines, including MOL, and overseas agents.
  • Prepare and assist with export and import documentation to ensure smooth shipment processing.
  • Monitor stock movement, manage and maintain accurate product, ensuring data consistency between systems and physical stock.
  • Experience in SAP is preferred, with basic knowledge of logistics and business processes.
2.  Relationship Management:
  • Develop and maintain strong relationships with customers to foster loyalty and retention.
  • Act as a point of contact with customers, addressing their needs and concerns.
  • Regularly follow up with customers to ensure satisfaction and identify opportunities for improvement.
  • Communicate customer feedback to relevant departments to help improve products and services.
3.  Reporting and Documentation:
  • Prepare regular reports on customer service activities and present findings to management.
  • Document customer interactions, feedback, and resolutions accurately.
  • Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
4. Training and Development:
  • Participate in training programs to stay updated on best practices in customer service.
  • Share knowledge and best practices with team members to improve overall customer service.
5. Other Duties:
  • Perform other tasks as assigned by the supervisor and/or executive management.

Qualifications
Qualifications:
  1. Bachelor’s degree in Business Administration, Logistics and Supply Chain, Business English, or a related field.
  2. 1–3 years of experience in Customer Service, Logistics, Order Management, or a related field.
  3. Strong communication skills in both Thai and English.
  4. Strong problem-solving, negotiation, and conflict-resolution skills.
  5. Customer-oriented with a positive and service-minded attitude.
  6. Good organizational and time-management skills, with the ability to handle multiple tasks and priorities.
  7. Ability to work independently as well as effectively as part of a team.
  8. Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
  9. Good attention to detail and the ability to work effectively in a fast-paced environment.

Welfare
  • Provident Fund
  • Performance/results-based bonus
  • Annual bonus
  • Social security
  • Health insurance
  • Accident Insurance

About Company

ประกอบกิจการให้บริการให้คำปรึกษาด้านการทำธุรกิจและการจัดการงาน การบริหารจัดการทรัพยากรมนุษย์

Location

75/46, Ocean Tower 2 Building, 23rd Floor,   Soi Sukhumvit 19 (Watthana), Sukhumvit Road,   Khlong Toei Nua Sub-District, Watthana District, Bangkok 10110

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