Customer Service & Operations Manager (SEA) - Triple i Logistics Public Co., Ltd.

• Participate in developing the company's business strategies and operational plans related to Sea Freight Customer Service and Operations.
• Manage, oversee, and control the overall quality of customer service operations to ensure alignment with the company's policies, goals, and objectives. Ensure effective implementation and continuous improvement of the Quality Management System in compliance with ISO 9001:2015 standards, including identifying root causes of quality issues and recommending appropriate preventive and corrective actions.
• Supervise and monitor the performance of the Customer Service team to ensure compliance with company policies, procedures, operational standards, and disciplinary regulations.
• Plan, manage, and provide operational support to the Sea Freight Customer Service team, including resolving operational issues and coordinating with internal and external customers and business partners to ensure efficient service delivery and customer satisfaction.
• Coach, train, and provide guidance to Customer Service staff on work procedures, problem-solving, and effective communication and negotiation with customers and business partners.
• Support and promote effective document and information control in accordance with the company's established procedures and quality management requirements.
• Identify, document, and monitor quality-related issues arising from operational processes and the Quality Management System, as well as manage and address customer complaints to ensure appropriate follow-up and resolution.
• Perform other duties and responsibilities as assigned by General Manager.

• Open to all genders, aged 30 years or above.
• Bachelor's or Master's degree in any related field.
• Minimum 8 years of relevant experience in the international freight forwarding business, covering both import and export operations.
• Proven experience in managing or supervising a Sea Freight Customer Service team or a related department within the freight forwarding industry.
• Strong leadership, analytical, and strategic management skills, with systematic thinking and problem-solving abilities.
• Proactive, innovative, and decisive, with the ability to work collaboratively as part of a team and perform effectively under pressure.
• Excellent interpersonal and communication skills, with a strong customer service mindset.
• Strong commitment to service quality, customer satisfaction, and achieving organizational goals.
• Good command of English in speaking, listening, reading, and writing.
• Proficient in computer applications, particularly Microsoft Office, internet usage, and general office administration.

Triple i Logistics Public Co., Ltd. operates direct air and sea freight forwarding services for a large clientele of importers and exporters with worldwide agency networks.