Team Manager - Telemarketing (Mortgage Loan) - TMBThanachart Bank Public Company Limited
- Location
- Bangkok
- Salary
- 80,000 - 110,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 03/11/2026
Responsibilities
Lead and manage the Mortgage Advisory function to drive business growth, achieve performance targets, and deliver a high-quality customer experience. Develop and execute mortgage advisory strategies, coach and develop the advisory team, and continuously improve processes and service efficiency. Ensure full compliance with regulatory requirements and internal policies, while managing portfolio risk, resolving escalated customer issues, and supporting strong customer acquisition and retention.
Job Description:
Lead and manage the mortgage advisory team to meet business goals and performance targets.
Provide coaching, mentorship, and support to advisors to help them improve performance and maintain high standards of customer service.
Ensure compliance with all regulatory requirements.
Develop and execute the strategy for the mortgage advisory line, aligning with the company’s overall objectives and goals.
Identify and implement improvements in processes, systems, and customer experience to increase efficiency and customer satisfaction.
Handle escalated customer concerns, ensuring timely resolutions and maintaining client satisfaction.
Ensure that the mortgage advisory team adheres to regulatory requirements, industry standards, and internal policies.
Oversee the preparation of reports and documentation to comply with regulatory requirements and internal audits.
Monitor and manage risk exposure within the mortgage portfolio, ensuring all advice is given in a responsible and compliant manner.
Drive the growth of the mortgage advisory line by ensuring strong customer acquisition and retention rates.
Ensure efficient processing of mortgage applications and timely resolution of any issues.
Qualifications
Qualifications:
Bachelor/Master's degree in Marketing, Finance & Banking, Business Administration, or a related field.
At least 10 years' experience in Telesales or Telemarketing for Mortgage Sales, Home Loan, Home Equity or banking industry.
Excellent mentoring and people management skills.
Strong in communication skills.
High achievement drive.
Benefits
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
About TMBThanachart Bank Public Company Limited
Our successful merger makes us the 6th largest commercial bank in Thailand with more than 10 million customers who now have access to more comprehensive financial product and service offerings and even better customers experience through more online and offline channels coverage nationwide. We do our best to offer best financial solutions and provide superior customer experience, create sustainable growth for our shareholders and ensure good corporate governance as well as good corporate citizenship. We constantly design employees’ experiences via international and dynamic environment where all opinions matter and great performances counts. We always encourage our employees unleash their potentials by taking new initiatives to deliver best customer experiences. We look for candidate who believe in integrity, portrait challenge status quo attitude, work agile, show respect towards others, and value high quality on execution. TMBThanachart Bank (ttb), where you can BE YOUR BEST
TMBThanachart Bank Public Company Limited 2nd Fl., Tower B , 3000 Phahonyothin Rd., Ladyao, Chatuchak, Bangkok 10900
