Customer Care staff - Ocean Network Express (Thailand) Ltd.
Ocean Network Express (Thailand) Ltd. · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 03/09/2026
Responsibilities
Provide customer service support for both import and export shipments through phone, email, web, and Live Chat.
Handle customer inquiries and requests related to bookings, schedules, containers, documents, invoices, and shipment status.
Coordinate with internal teams, customers, and overseas offices to follow up and resolve shipment-related issues.
Support booking updates, customer profile screening, invoice-related matters, and container deposit processes.
Ensure timely and accurate service delivery while meeting service quality and KPI requirements.
- Identify and assess customer's needs to achieve satisfaction.
Qualifications
- Male /Female Age 22-25 years
- New graduate are welcomed.
- Bachelor’s degree in Logistics, Business Administration, or related field.
- Have experience in Customer Service 0-2 years or logistics/Shipping field is preferred.
- Have experience with company logistics/Shipping field is preferred.
- Good command of English.
- Computer literacy (MS Word, Excel, PowerPoint), Google tools
- Good communication and team player skills
- Able to work under pressure.
Benefits
- Provident Fund
- Staff training and development
- Overtime
- Marriage gift
- ค่าแว่นตา
- Employee's uniform
- Funeral payment support
- ท่องเที่ยวประจำปีกับฝ่าย
- Work from home
- 5-day work week
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Ocean Network Express (Thailand) Ltd.
เลขที่ 92 อาคาร สำนักงาน เซ็นทรัล พาร์ค ออฟฟิศเศส ห้องเลขที่ MM2701-2710 ชั้นที่ 27 ถนนพระรามที่ 4 แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
อัครมณี
0-2097-1357
