Export Documentation Staff - Ocean Network Express (Thailand) Ltd.

In this entry-level Export Documentation Staff role, you will be instrumental in preparing and processing essential export shipping documents, including B/L, Waybill, Certificate, and Invoice, among others. You will be responsible for monitoring the quality and completeness of shipping information, such as the 24-Hours Advance Manifest and document status before vessel departure. You will also coordinate with customers, overseas offices, offshore teams, and relevant parties to address inquiries and resolve any documentation or shipment-related issues. Additionally, you will support daily performance monitoring to ensure compliance with SOPs and KPIs, and provide timely, accurate customer support via email and telephone, while promoting the use of eCommerce services.