Student Trainee (IT) - Ocean Network Express (Thailand) Ltd.

• Currently studying for a Bachelor's degree in Information Technology or related field.

Required Skills/Abilities:

Network

1. Follow network diagrams and the instructions to analyze fault or escalate the issue to the appropriate IT level.Excellent interpersonal, negotiation, and conflict resolution skills.

2. System, network, and other IT accounts are well monitored and prepare log summary in a timely manner.

3. Monitor and provide summary report of network incident by weekly / monthly with cause and resolution.

IT support and documentation

1. Improve cybersecurity skill and provide learning material to enhance internal users skill.

2 Assist in inspecting and maintaining computers to ensure they are always ready for use.

3 Provide support, including procedural documentation and relevant reports.

4. Shadow and monitor IT support daily incident which follow the IT support methodology to delivery resolution and processes based on SLA procedure.

5. Learning Google Sheets at a basic level for data recording, verification, and performance reporting to enhance analyze reporting skill.

6. Learning AI tools and provide GWS material training and being coordinator for BPIT training sessions.