English Customer Service Call Center (Contract with renewal) - NISSAN MOTOR (THAILAND) CO.,LTD

Explain key responsibilities of the job in Job Description part, and declare key KPIs in Applicable KPIs part. This may include any project / budget or team management responsibilities and the extent of inter-departmental collaboration where applicable.

• Provide customer service and information in both Thai and English accurately, professionally, and in accordance with the company's service standards.

• Provide advice, consultation, and information regarding auto loan products and services to customers in both Thai and English, ensuring accuracy, completeness, and up-to-date information.

• Handle customer inquiries and consultation cases in both Thai and English, proactively follow up on issues, and ensure effective case resolution within the required timeline.

• Support the daily tracking of returned receipts and tax invoices and prepare reports for submission to the Manager within the required turnaround time.

• Process and send VIP receipts as requested to support customer satisfaction and reduce customer complaints.

• Maintain and update customer mailing address information accurately and ensure records are kept up to date.

• Support customer complaint handling and coordinate with relevant parties to ensure timely and effective resolution.

• Coordinate with internal and external stakeholders to facilitate efficient customer service operations and problem resolution.

• Maintain accurate customer service records and prepare reports and documentation as assigned.

• Bachelor’s degree in Business Administration or related fields.

• Experience in customer service or a related field at least 1 year

• Excellent spoken and written English communication skills. 

• Service-minded with a positive attitude.

• Responsible and adaptable.

• Ability to work under pressure.

• Good in basic computer skills (Microsoft Excel, Word)

• Basic knowledge of auto loan calculations. Experience in auto loan services is a plus.