Senior support for BC/LS - AVision Co., Ltd.
AVision Co., Ltd. · Bangkok (Phyathai)
- Location
- Bangkok (Phyathai)
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 20/05/2026
Responsibilities
• Manage application support team.
• Maintain more than 100 customers under the Maintenance Contract.
• First level Support Agent responsible to provide front-line support to all customers.
• Use Call Tracking functionality to document all incoming issues accurately, completely, and in a timely manner.
• Document calls to optimize the performance of all implementation team members who handle issue resolution.
• Develop high quality solutions and advise the customer of the recommendations.
• Escalate issues appropriately and in a timely manner.
• Proactively advise the customer concerning status of issues
• Act as a front-line interface to users, accepting trouble reports and dispatching them to appropriate staff.
• Understand the solution implemented for all sites.
• Basic report and program customization
• Application setup and configuration
Qualifications
• Thai Nationality
• At least Bachelor’s Degree in Accounting, Accounting Information System (AIS) or Management Information System (MIS), Industrial Engineering, Computer Science/ Engineering or other related fields.
• Experience in implementing Accounting Software Package/Application would be advantageous.
• Microsoft Dynamics 365 experience would be advantageous.
• 5 years’ experience in an ERP/software company would be advantageous.
• Knowledge Accounting Information System, MIS, Database structure and programming logic
• Excellent communication and troubleshooting skills.
• Service mind and customer satisfaction attitude.
• Strong leadership skills and the ability to work in a team environment.
• Able to follow instructions well.
• Ability to work under dynamic environment, pressure situation and manage aggressive timelines.
• Initiative, self-supervised, self-motivated, highly responsible and punctual
• Fluency in English is preferable.
Benefits
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Accident Insurance
- Funeral payment support
- Performance/results-based bonus
About AVision Co., Ltd.
AVision Company Limited is a Microsoft Partner Silver Enterprise Resource Planning in Thailand. We exclusively focus on the Microsoft Dynamics Navision with leverage technical resources and enterprise-wide solutions.
Today
AVision is a rapidly expanding company dedicated to providing skillful consultant service in Microsoft Dynamics products. We are looking for highly motivated and ambitious candidates to join our business for the following positions.
979/49-50 SM Tower 20th Floor, Phaholyothin Road, Samsennai, Phyathai, Bangkok 10400
Human Resources Department
0-2619-5838-9
Senior support for BC/LSAVision Co., Ltd.
Senior support for BC/LS
What you will do
Responsibilities
• Manage application support team.
• Maintain more than 100 customers under the Maintenance Contract.
• First level Support Agent responsible to provide front-line support to all customers.
• Use Call Tracking functionality to document all incoming issues accurately, completely, and in a timely manner.
• Document calls to optimize the performance of all implementation team members who handle issue resolution.
• Develop high quality solutions and advise the customer of the recommendations.
• Escalate issues appropriately and in a timely manner.
• Proactively advise the customer concerning status of issues
• Act as a front-line interface to users, accepting trouble reports and dispatching them to appropriate staff.
• Understand the solution implemented for all sites.
• Basic report and program customization
• Application setup and configuration
Qualifications
• Thai Nationality
• At least Bachelor’s Degree in Accounting, Accounting Information System (AIS) or Management Information System (MIS), Industrial Engineering, Computer Science/ Engineering or other related fields.
• Experience in implementing Accounting Software Package/Application would be advantageous.
• Microsoft Dynamics 365 experience would be advantageous.
• 5 years’ experience in an ERP/software company would be advantageous.
• Knowledge Accounting Information System, MIS, Database structure and programming logic
• Excellent communication and troubleshooting skills.
• Service mind and customer satisfaction attitude.
• Strong leadership skills and the ability to work in a team environment.
• Able to follow instructions well.
• Ability to work under dynamic environment, pressure situation and manage aggressive timelines.
• Initiative, self-supervised, self-motivated, highly responsible and punctual
• Fluency in English is preferable.
Employee ReviewsView All >
ไอที / คอมพิวเตอร์
<1 year, former
"หัวหน้าและคนแผนกในใส่ใจ มีปัญหาสามารถปรึกษาได้ตลอด"
ทำงานเป็นทีมสบายๆ มีเครียดบางตามความยากของงาน มีความเป็นกันเอง ผู้บริหารมีการทักทายพูดคุยสอบงานตลอดWelfare
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Accident Insurance
- Funeral payment support
- Performance/results-based bonus
About Company
AVision Company Limited is a Microsoft Partner Silver Enterprise Resource Planning in Thailand. We exclusively focus on the Microsoft Dynamics Navision with leverage technical resources and enterprise-wide solutions.
AVision is a rapidly expanding company dedicated to providing skillful consultant service in Microsoft Dynamics products. We are looking for highly motivated and ambitious candidates to join our business for the following positions.
Location
979/49-50 SM Tower 20th Floor, Phaholyothin Road, Samsennai, Phyathai, Bangkok 10400
Contact person
Human Resources Department
Telephone
0-2619-5838-9
Website
www.avision.co.th