Customer Support Supervisor (MTP1 - Map Ta Phut ) - AGC Vinythai Public Company Limited
AGC Vinythai Public Company Limited · Rayong
- Location
- Rayong
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 23/06/2026
Responsibilities
- Handle customer claim & complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
- Respond efficiently to customer inquires and maintain high customer satisfaction.
- Keep records for all relevant customer interactions and file documents, data analysis.
- Developing and enforcing different claims processes and procedures, providing services to all Division needs and ensuring optimum management of all claims, investigating all problems.
- Handle customer questionnaire of all products and deliver to relevant people on time.
Qualifications
- Bachelor’s Degree in Science (Chemistry or related fields) background in Chemical Industry is preferable.
- Minimum 5 years proven experience in Customer Claim & Complaint management including Customer Questionary management under various dimensions of product.
- Customer orientation and ability to adapt / respond to different types of characters.
- Ability to build collaborative relationships that attract others; strong team orientation required.
- Ability to multi-task, prioritize, and manage time effectively.
- Good verbal and written communication skill in English and reading comprehension skills for internal and external interactions.
- Proficient typing in both Thai and English
Benefits
- Dental Insurance
- Flexible Benefit
- Free shuttle bus
- Life insurance
- Provident Fund
- Overtime
- Accommodation allowance (in other provinces)
- Scholarship/ education allowance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
- Employee's uniform
- Annual bonus
About AGC Vinythai Public Company Limited
AGC Vinythai Public Company Limited (AGC Vinythai) was established, following the successful integration between AGC Chemicals (Thailand) Company Limited (ACTH) and Vinythai Public Company Limited (VNT), on July 1, 2022 with AGC Inc. and PTT Global Chemical Public Company Limited as major shareholders. With strong support from the major shareholders, the combination of the two companies will promote the business development of chlor-alkali products and services. This will allow AGC Vinythai to become a larger chlor-alkali player in the Southeast Asia region.
AGC Vinythai Public Company Limited is a manufacturer and distributor of chlor-alkali products in the intermediate petrochemical industry. Its PVC resins are distributed to manufacturers who reprocess PVC into finished products in the downstream petrochemical industry. The key products include PVC resins, caustic soda, and epichlorohydrin.
AGC Vinythai Public Company Limited is a manufacturer and distributor of chlor-alkali products in the intermediate petrochemical industry. Its PVC resins are distributed to manufacturers who reprocess PVC into finished products in the downstream petrochemical industry. The key products include PVC resins, caustic soda, and epichlorohydrin.
2, I-3 Road, Tambol Map Ta Phut, Amphur Muang, Rayong 21150
Human Resources Department
038-925-000 ext.1154, 1120
