Technical Support (English) - Real Estate Platform - Transcosmos (Thailand) Co.,Ltd.
Transcosmos (Thailand) Co.,Ltd. · Bangkok
- Location
- Bangkok
- Salary
- 40,000 - 50,000 baht/month
- Job Type
- Contract/Temp
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 04/09/2026
Responsibilities
Position: Technical Support (English Skills)
Project: Real estate online platform
Company: Transcosmos Thailand
Start Date: 16 October 2026
Salary: 40,000 - 50,000 THB
More information or apply: LINE: @qgf0756s
Office: Promphan Building 1
Workdays: Monday - Friday (WFH 3 days/week)
Hours: 07:00 – 16:00 / 08:00 – 17:00 / 09:00 – 18:00
Role & Responsibilities
Troubleshoot and resolve complex Tier 3+ technical issues, including system, API, database, and web-related problems.
Research, document, prioritize, and escalate issues to internal teams or external partners.
Monitor system downtime and identify solutions to minimize service outages.
Manage user data and support database management for daytime operations.
Prepare support reports, summarize customer feedback, and identify actionable improvements.
Liaise between Support and Development teams to prioritize and resolve issues across multiple squads.
Support, mentor, and back up Support Specialists on technical issues.
Manage HubSpot CRM administration and improve workflows/processes to enhance customer satisfaction.
Communicate directly with customers regarding ticket resolutions and expected outcomes.
Qualifications
Qualifications
3+ years of experience in Technical Support or software-related roles, including Tier 3+ escalations.
Strong analytical, troubleshooting, research, and end-to-end problem-solving skills.
Front-end: HTML, JavaScript, and cross-browser debugging (Chrome, Safari).
Backend/Database: SQL, RDBMS, Node.js, REST APIs, MongoDB.
Familiarity with cloud platforms, Kubernetes, system architecture, and database management.
Experience with HubSpot CRM and support/development ticket coordination.
Familiarity with Datadog, Postman, Microsoft Clarity, Jira, MongoDB Atlas, Auth0, GitHub, and Rootly.
Strong customer empathy, communication, and cross-functional collaboration skills.
Comfortable in fast-paced environments with changing priorities.
Intermediate/Advanced English
Benefits
- 5-day work week
- Social security
- Health insurance
- วันลาพักร้อน
- วันลาวันเกิด
- วันลาอื่นๆตามกฎหมาย
About Transcosmos (Thailand) Co.,Ltd.
About Ustranscosmos (Thailand) Co., Ltd. is a leading international subsidiary of transcosmos inc., a global powerhouse in Business Process Outsourcing (BPO) and Customer Experience Management (CXM). Headquartered in Japan with over 60 years of proven industry expertise, the transcosmos group operates across more than 180 locations in 36 countries and regions, driven by a talented workforce of over 70,000 professionals worldwide.
Established in Thailand in 2008, we have expanded to a dynamic team of over 2,500 employees operating from state-of-the-art operational hubs in Bangkok and Chiang Mai. We serve as the trusted behind-the-scenes partner for world-renowned brands, delivering digital excellence and operational success for top-tier e-commerce giants, leading electric vehicle (EV) manufacturers, global social media platforms, financial institutions, and major retail conglomerates.
Our Core ServicesDigital CX & Contact Center Solutions: Comprehensive omnichannel customer support (Voice, Chat, Email, and Social Media) featuring multilingual capabilities and advanced AI integration to maximize customer satisfaction.
One-Stop E-Commerce Services: End-to-end e-commerce management, covering store operations, digital sales strategy, performance marketing, and supply chain logistics.
Digital Marketing & Data Analytics: Targeted digital campaigns, Voice of Customer (VOC) data analysis, and Customer Data Platform (CDP) integration.
IT & Engineering Solutions: Software development, IT infrastructure support, and specialized engineering design (e.g., CAD/CATIA).
Why Join Us?Global Exposure: Collaborate with prestigious international projects and global Fortune 500 brands.
Diverse & Inclusive Culture: Work in a progressive, multicultural environment that celebrates equal opportunity, creativity, and open communication.
Professional Growth: Access world-class upskilling programs, professional training, and clear career advancement pathways.
Attractive Benefits: Competitive compensation packages, language skill allowances, shift/overtime premiums, comprehensive health & life insurance, performance incentives, and engaging staff activities.
Primary LocationsBangkok: Pakin Building Rama 9 Hub (Near MRT Rama 9 / Din Daeng), Asoke HQ (Exchange Tower)
Chiang Mai: Chiang Mai Branch Office. (Airport Bussiness Park)
388, Exchange Tower 37th Floor, Sukhumvit Road, Klongtoey, Bangkok 10110
แบงค์
LINE: @qgf0756s
