Learning Experience Designer (LXD) / Instructional Designer - Transcosmos (Thailand) Co.,Ltd.
Transcosmos (Thailand) Co.,Ltd. · Bangkok
- Location
- Bangkok
- Salary
- 35,000 - 40,000 baht/month
- Job Type
- Full Time, Contract/Temp
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 15/10/2026
Responsibilities
1. Learning Needs Analysis & Curriculum Planning
Partner with management and department heads to identify key skill gaps, determine root causes of operational challenges, and align training with business outcomes.
Establish clear behavioral learning objectives and develop comprehensive curriculum blueprints covering functional, core, and leadership competencies.
Facilitate training sessions or deliver Train-the-Trainer (TTT) programs for departmental subject matter experts.
Oversee and maintain course content on the LMS to ensure seamless accessibility.
2. Learning Design & Content Development
Design blended learning interventions, including onsite interactive workshops (simulations, role-plays, case studies) and online learning (virtual classrooms, microlearning modules).
Produce end-to-end learning toolkits:
Facilitator Guides: Slides, talking points, activity plans, and facilitator manuals.
Learner Materials: Workbooks, job aids, cheat sheets, and practical exercises.
Digital Media: e-Learning modules, bite-sized videos, infographics, and interactive knowledge checks.
3. Impact Measurement & Continuous Improvement
Develop assessment frameworks measuring both knowledge acquisition (quizzes) and on-the-job application (behavioral rubrics, practical assessments).
Partner with supervisors to track post-training impact, observable behavior shifts, and relevant operational KPI improvements.
Analyze learner feedback and performance data to continuously iterate and enhance course materials.
Qualifications
We are seeking an innovative Senior L&D Specialist / Learning Experience Designer to join our People & Culture team. In this role, you will lead the creation of end-to-end learning programs that bridge skill gaps, align with strategic business goals, and solve real operational challenges.
Qualifications
Education: Bachelor’s degree or higher in Human Resources, Education, Instructional Design, Communication Arts, or a related field.
Experience: 2–5 years of proven experience in Instructional Design, Learning Experience Design (LXD), Course Development, or Corporate L&D.
Course Development: Demonstrated track record of building training curricula from scratch based directly on business and operational needs.
Design Capability: Hands-on ability to create both engaging Onsite Workshops and modern e-Learning/digital formats.
Technical Tools: Proficient in presentation and media design tools (e.g., PowerPoint, Canva, Articulate Storyline/Rise, or basic video authoring software).
Soft Skills: Excellent interpersonal, stakeholder management, presentation, and facilitation skills.
Benefits
- 5-day work week
- Social security
- Health insurance
- วันลาพักร้อน
- วันลาวันเกิด
- วันลาอื่นๆตามกฎหมาย
About Transcosmos (Thailand) Co.,Ltd.
About Ustranscosmos (Thailand) Co., Ltd. is a leading international subsidiary of transcosmos inc., a global powerhouse in Business Process Outsourcing (BPO) and Customer Experience Management (CXM). Headquartered in Japan with over 60 years of proven industry expertise, the transcosmos group operates across more than 180 locations in 36 countries and regions, driven by a talented workforce of over 70,000 professionals worldwide.
Established in Thailand in 2008, we have expanded to a dynamic team of over 2,500 employees operating from state-of-the-art operational hubs in Bangkok and Chiang Mai. We serve as the trusted behind-the-scenes partner for world-renowned brands, delivering digital excellence and operational success for top-tier e-commerce giants, leading electric vehicle (EV) manufacturers, global social media platforms, financial institutions, and major retail conglomerates.
Our Core ServicesDigital CX & Contact Center Solutions: Comprehensive omnichannel customer support (Voice, Chat, Email, and Social Media) featuring multilingual capabilities and advanced AI integration to maximize customer satisfaction.
One-Stop E-Commerce Services: End-to-end e-commerce management, covering store operations, digital sales strategy, performance marketing, and supply chain logistics.
Digital Marketing & Data Analytics: Targeted digital campaigns, Voice of Customer (VOC) data analysis, and Customer Data Platform (CDP) integration.
IT & Engineering Solutions: Software development, IT infrastructure support, and specialized engineering design (e.g., CAD/CATIA).
Why Join Us?Global Exposure: Collaborate with prestigious international projects and global Fortune 500 brands.
Diverse & Inclusive Culture: Work in a progressive, multicultural environment that celebrates equal opportunity, creativity, and open communication.
Professional Growth: Access world-class upskilling programs, professional training, and clear career advancement pathways.
Attractive Benefits: Competitive compensation packages, language skill allowances, shift/overtime premiums, comprehensive health & life insurance, performance incentives, and engaging staff activities.
Primary LocationsBangkok: Pakin Building Rama 9 Hub (Near MRT Rama 9 / Din Daeng), Asoke HQ (Exchange Tower)
Chiang Mai: Chiang Mai Branch Office. (Airport Bussiness Park)
388, Exchange Tower 37th Floor, Sukhumvit Road, Klongtoey, Bangkok 10110
