Customer Service Officer (English Skill) – Airline Booking Application - Transcosmos (Thailand) Co.,Ltd.

Key Responsibilities

• Provide customer service and after-sales support through phone calls and emails.

• Respond to customer inquiries regarding airline tickets, bookings, cancellations, and travel-related services.

• Coordinate with relevant departments to resolve customer issues and ensure customer satisfaction.

• Provide accurate information regarding airline policies, procedures, and booking services.

• Handle customer complaints and resolve problems professionally and efficiently.

Qualifications

• Bachelor's degree in any field.

• Good English communication skills.

• TOEIC score of 550+ or EF SET English Certificate at B1 level or above. (Candidates may submit their TOEIC score after the application.)

• Fresh graduates from Airline / Aviation Business programs are welcome.

• Previous experience in the tourism or airline industry will be an advantage.

• Basic knowledge of airline codes and flight booking systems.

• Understanding of airline ticket booking, cancellation, and ticket issuance processes.

• Familiarity with airline policies and customer service procedures.

• Good problem-solving and communication skills.

• Strong teamwork skills and a customer-oriented mindset.

• Passionate about delivering excellent customer experiences.

transcosmos (Thailand) Co., Ltd.


About Us
transcosmos (Thailand) Co., Ltd. is a leading international subsidiary of transcosmos inc., a global powerhouse in Business Process Outsourcing (BPO) and Customer Experience Management (CXM). Headquartered in Japan with over 60 years of proven industry expertise, the transcosmos group operates across more than 180 locations in 36 countries and regions, driven by a talented workforce of over 70,000 professionals worldwide.


Established in Thailand in 2008, we have expanded to a dynamic team of over 2,500 employees operating from state-of-the-art operational hubs in Bangkok and Chiang Mai. We serve as the trusted behind-the-scenes partner for world-renowned brands, delivering digital excellence and operational success for top-tier e-commerce giants, leading electric vehicle (EV) manufacturers, global social media platforms, financial institutions, and major retail conglomerates.


Our Core Services
Digital CX & Contact Center Solutions: Comprehensive omnichannel customer support (Voice, Chat, Email, and Social Media) featuring multilingual capabilities and advanced AI integration to maximize customer satisfaction.


One-Stop E-Commerce Services: End-to-end e-commerce management, covering store operations, digital sales strategy, performance marketing, and supply chain logistics.


Digital Marketing & Data Analytics: Targeted digital campaigns, Voice of Customer (VOC) data analysis, and Customer Data Platform (CDP) integration.


IT & Engineering Solutions: Software development, IT infrastructure support, and specialized engineering design (e.g., CAD/CATIA).


Why Join Us?
Global Exposure: Collaborate with prestigious international projects and global Fortune 500 brands.


Diverse & Inclusive Culture: Work in a progressive, multicultural environment that celebrates equal opportunity, creativity, and open communication.


Professional Growth: Access world-class upskilling programs, professional training, and clear career advancement pathways.


Attractive Benefits: Competitive compensation packages, language skill allowances, shift/overtime premiums, comprehensive health & life insurance, performance incentives, and engaging staff activities.


Primary Locations
Bangkok: Pakin Building Rama 9 Hub (Near MRT Rama 9 / Din Daeng), Asoke HQ (Exchange Tower)


Chiang Mai: Chiang Mai Branch Office. (Airport Bussiness Park)