Service Operations Administrator - Otis Elevator Company (Thailand) Limited
Otis Elevator Company (Thailand) Limited · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 29/07/2026
Responsibilities
Job Purpose:
The Service Operations Administrator is responsible for supporting service operations by managing system updates, processing work orders, coordinating documentation, and providing administrative and analytical support to the field and supervisor teams to ensure smooth and efficient operations.
Key Responsibilities:
• Update job status and process documentation from contract sales to support field technicians’ operations in OTIS/Sigma systems
• Maintain and update backlog for T-orders in OTIS/Sigma
• Close T-orders and record working hours based on vendor documentation
• Calculate monthly incentive compensation (IC) for technicians and supervisors
• Extract and analyze working hours categorized by contract type and submit data to Finance for system upload
• Prepare and submit reports to the Accounting team
• Perform tasks in SMS system
• Maintain and update service contracts, print documents, and prepare materials for field execution
• Coordinate handover checks and documentation to the field team
• Create Purchase Requisitions (PR) in OTIS/Sigma
• Manage ordering and control of OTIS/Sigma forms
• Provide administrative support to the Field Team
• Generate spare parts requisitions
• Prepare and track overtime (OT) reports
• Support customer complaint handling process and coordinate with relevant teams
• Prepare reports for Supervisor to support operations and decision-making
• Manage Otis line team
Qualifications
Qualifications & Skills:
• Strong proficiency in Microsoft Excel
• Good command of English communication (both written and spoken)
• Strong analytical skills with ability to interpret and connect system data
• Fast learner with ability to adapt to new systems and processes
• Good coordination and communication skills across functions
• Basic understanding of data analysis (Data Analyst mindset)
• Proficient in computer usage and systems
• Ability to work under pressure and manage multiple tasks simultaneously
• Service-minded with strong attention to detail
• Able to work independently and as part of a team
Benefits
- Provident Fund
- Staff training and development
- Telephone bill allowance
- Per diem
- Work from home
- 5-day work week
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
About Otis Elevator Company (Thailand) Limited
The world rides on Otis. Otis Elevator Company is the world’s leading manufacturer, installer and maintainer of elevators, escalators and moving walkways a constant, reliable name for more than 150 years. Otis elevators and escalators touch the lives of people in more than 200 countries around the world.
At Otis, people are our most important asset. By embodying the values of people, safety, quality and integrity we (61,000 employees around the world) provide our customers with the best in service and support.
No. 735/5 2nd FL. Tower E Unit No. E2-01, Srinakarin Road, Phatthanakan Sub-District, Suanluang District, Bangkok 10250
Human Resources Department
0-2751-4141
