Warehouse Supervisor - Otis Elevator Company (Thailand) Limited

1. 3PL Warehouse Management
• Manage and oversee warehouse operations performed by the 3PL provider, ensuring compliance with agreed service levels, operational procedures, inventory control requirements, and contractual obligations.
• Conduct regular performance reviews, monitor operational KPIs, and drive corrective actions and continuous improvement initiatives to address service gaps and improve efficiency.

2. Service & Field Operations Support
• Act as the key interface between the warehouse provider and Field/Service teams to ensure timely fulfilment of material requests, critical service orders, and escalation management.
• Coordinate with internal stakeholders to resolve material shortages, delivery issues, and inventory-related challenges while maintaining high customer service levels.

3. Inventory Management & Control
• Monitor inventory availability, replenishment requirements, stock accuracy, and inventory health to minimize stock-outs, excess inventory (E&O), and service disruptions.
• Coordinate inventory audits, cycle counts, and discrepancy investigations with the 3PL provider to maintain inventory integrity and compliance.

4. Performance & KPI Management
• Track and report warehouse performance against established KPIs and SLAs, including inventory accuracy, order fulfilment, on-time delivery, and service performance.
• Analyze operational trends, identify improvement opportunities, and implement action plans to enhance warehouse service quality and operational effectiveness.

5. Stakeholder & Vendor Management
• Build strong working relationships with internal stakeholders, including Service, Field Operations, Procurement, Supply Chain, and Finance teams, to support business objectives.
• Manage 3PL providers through regular governance meetings, performance reviews, and escalation management to ensure contractual and operational expectations are achieved.

6. Continuous Improvement & Compliance
• Identify and implement process improvements to enhance inventory visibility, operational efficiency, and customer satisfaction.
• Ensure compliance with company policies, audit requirements, and inventory governance standards while supporting system enhancements and transformation initiatives.

Education & Experience
• Minimum Diploma in Supply Chain Management, Logistics, Business Administration, Engineering, or a related discipline.
• Minimum 3–5 years of experience in warehouse operations, logistics, inventory management, or supply chain functions, with experience managing 3PL providers preferred.
• Experience supporting service parts, spare parts, or after-sales operations is an added advantage.

Technical Competencies
• Strong knowledge of warehouse operations, inventory management, logistics processes, and performance management through KPIs and SLAs.
• Familiarity with ERP and Warehouse Management Systems (WMS), with proficiency in Microsoft Office applications, particularly Excel and reporting tools.

Leadership & Soft Skills
• Strong stakeholder management, communication, negotiation, and problem-solving skills with the ability to manage operational escalations effectively.
• Self-motivated, customer-focused, and capable of managing multiple priorities while working independently in a fast-paced environment.
• Strong analytical mindset with a focus on continuous improvement, operational excellence, and service delivery.

Location:
Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok