Customer Service Staff - HOYA LENS THAILAND LTD.

SUMMARY:

Customer service is one of essential functions for organization, the practical customer service team able to help businesses run smoothly, sale expansion opportunity and improve customer satisfaction. The important factor of great customer service is required for essential duties & responsibilities as below description.

ESSENTIAL DUTIES & RESPONSIBILITIES:

·         Managed order processing through systems including acknowledgement.

·         Improving efficiency by developing standardized order templates and workflows.

·         Verified order accuracy, delivery requirements, compliance with customer.

·         Coordinated with Planning, Warehouse, Import, and Export teams to determine production lead times and provide estimated delivery for customers.

·         Provided timely reports, order status updates, ensuring responsiveness and support.

·         Comparing actual order against forecasts to improve accuracy and customer alignment.

·         Resolving complaints with corrective action and preventing recurring.

·         Ensure new regulatory requirements compliance with order fulfillment and delivery.

·         Manage ship schedule, logistics process, provide required documentation to customers.

·         Improve communication flow of cross function, drive continuous process improvements.

KEY COMPETENCIES 

·         To perform the job successfully, an individual should demonstrate the following competencies: 

·        Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·         English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

·         Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

·         Computer Application- Basic Knowledge of Microsoft office and their applications.

·         Analytical - Collects and researches data with critical thinking.

·         Problem Signal -Ability to tell when something is wrong or is likely to go wrong.

·         Relationships - Able to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding are Co-workers, Moral and Social Service.

·         Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

·         Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

·         Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

·         Ethics - Works with integrity and ethically; Upholds organizational values

·         Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality

·         Quantity - Meets productivity standards; Completes work in a timely manner

·         Attendance/Punctuality - Is consistent at work and on time

EDUCATION AND QUALIFICATIONS 

·         Education:

•                     Bachelor’s Degree of in Logistics, Supply Chain, Social Art-English, Business Administration, and related field

·         Experience:

•                     2-5 years’ experience as customer service would be advantage.

·         Essential Skills Required:  

•                     Able to use Microsoft office especially excel program

•                     Able to communicate by e-mail in English language

•                     Good communication in English language (written, spoken, and listening)

·         PHYSICAL DEMANDS OF WORKING ENVIRONMENT:

•                     Able to work under pressure and working rotation

An international company, involved in the manufacture of health care products for export under BOI for over 50 years with its factory in Pathumthani and Ayutthaya area.