Customer Service Staff - HOYA LENS THAILAND LTD.

Customer service is one of essential functions for organization, the practical customer service team able to help businesses run smoothly, sale expansion opportunity and improve customer satisfaction. The important factor of great customer service is required for essential duties & responsibilities as below description.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Managed order processing through systems including acknowledgement.
• Improving efficiency by developing standardized order templates and workflows.
• Verified order accuracy, delivery requirements, compliance with customer.
• Coordinated with Planning, Warehouse, Import, and Export teams to determine production lead times and provide estimated delivery for customers.
• Provided timely reports, order status updates, ensuring responsiveness and support.
•  Comparing actual order against forecasts to improve accuracy and customer alignment.
• Resolving complaints with corrective action and preventing recurring.
• Ensure new regulatory requirements compliance with order fulfillment and delivery.
• Manage ship schedule, logistics process, provide required documentation to customers.

• Improve communication flow of cross function, drive continuous process improvements.

EDUCATION AND QUALIFICATIONS 

Education :

- Bachelor’s Degree of in Logistics, Supply Chain, Social Art-English, Business Administration, and related field

Experience :

- 2-5 years’ experience as customer service would be advantage.

Essential Skills Required:  

- Able to use Microsoft office especially excel program

- Able to communicate by e-mail in English language

- Good communication in English language (written, spoken, and listening)

- Able to work under pressure and working rotation

An international company, involved in the manufacture of health care products for export under BOI for over 50 years with its factory in Pathumthani and Ayutthaya area.