Air Import Customer Service Assistant Manager Base on RK Biz Office (Rom Klao) - KWE-Kintetsu World Express (Thailand) Co.,Ltd.

- Lead and support the Customer Service team in daily operations to ensure SOP compliance and KPI achievement.

- Review new customer requirements received from Sales and establish suitable SOPs aligned with operational workflows and company policies.

- Conduct meetings and coaching sessions to ensure understanding of customer SOPs, KPIs, and service expectations.

- Coordinate and resolve operational issues with cross-functional departments to achieve business objectives.

- Prepare operational reports and data analysis for customers, Sales, and Management.

- Monitor team performance and ensure compliance with KPIs and SOPs.

- Drive continuous improvement and team development initiatives.

- Manage customer complaints, claims, corrective actions, and preventive actions.

- Assess operational risks and maintain strong customer relationships.

- Support departmental projects, company policies, and management initiatives.

- Education : Bachelor' degree or higher in Logistics, Supply Chain Management, International Business, Business Administration, or related fields.

- Year of experience : At least 5 years experienced in Logistics, Freight Forwarding, Air Freight, or Supply Chain Management.

- Strong knowledge of Air Import Operations and Customs Clearance.

- Experience managing and developing teams.

- Ability to work effectively under pressure.

- Strong knowledge of Air Import Cargo Operations.

- Knowledge of Customs Clearance regulations and procedures.

- Advanced Excel skills for reporting and data analysis.

- Strong leadership, communication, and problem-solving skills.

- Good command of English (Speaking, Listening, Reading, Writing).

Working Hours: 

Mon – Fri 08.30 am – 05.30 pm, 
Sat : 09.00 am - 12.00 pm (Twice per month) , Sun = Holiday
Work Location : KWE-RK Romklo Office

Kintetsu World Express (Thailand) is one of the world’s leaders in Freight Forwarder for Air Cargo / Ocean Freight and Logistics services with over 300 offices throughout the globe. Due to our continuing expansion, we are looking for highly energetic and motivated persons to join our team in the following positions: