Customer Service (Garment Merchandiser) - Thai Garment Export Co., Ltd. (นนทบุรี)

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges according to company policies.
• Maintain customer records by updating account information.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Assist in training new customer service staff and sharing best practices.
• Contribute to team efforts by accomplishing related tasks as needed.
• Receive orders from customers and distribute them to factories.

• Bachelor’s degree in a related field.
• Proven customer service experience, preferably in a similar role.
• Familiarity with customer service software, databases, and tools.
• Strong phone contact handling skills and active listening abilities.
• Fluent English communication only

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to remain calm and professional in stressful situations.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Thai Garment Export Co., Ltd. is the largest garment manufacturer in Thailand. We are a subsidiary of the TAL Group of companies headquartered in Hong Kong. TAL is the world leader in the production of innovative clothes that combine style, comfort and functionality. We specialize in the manufacture of quality men’s and women’s garments for the world’s leading brands. Currently we produce 1 out of 6 dress shirts sold in USA.

Thai Garment Export Co., Ltd. is the biggest production base for TAL and has been established in Thailand for more than 56 years. We employ about 10,000 employees in 6 factories within Thailand region. Please visit our new website for more information : www.talgroup.com

The TAL Group 5 Cores
• Honesty and integrity
• Equitable commitment to employees, society and shareholders
• Outstanding service and quality product at a competitive price
• Continuous innovation
• Rewarding career and management development

We are now looking forward to qualified persons to join us in the following position(s):