Tenant Management and Service Team Lead (ศูนย์การค้าเชียงใหม่) - Asset World Corp Public Company Limited
Asset World Corp Public Company Limited · Chiangmai
- Location
- Chiangmai
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 09/08/2026
Responsibilities
- Drive Tenant Renewal to Achieve Business Targets: Proactively manage and monitor lease expirations. Coordinate with Leasing and Finance teams to support timely tenant renewals and minimize vacancy downtime. Engage tenants in retention discussions, understand renewal barriers, and ensure renewal conversion aligns with property revenue targets.
- Coordinate Tenant Onboarding and Handover: Oversee the full onboarding process including documentation, orientation, and coordination with leasing, fit-out, and operations teams to ensure a smooth move-in for new tenants.
- Monitor Lease Compliance and Service Delivery: Ensure tenant compliance with lease terms including payments, operational guidelines, and maintenance obligations. Address and escalate non-compliance issues as needed.
- Manage Tenant Communications and Property Notices: Ensure timely and accurate communication with tenants on property updates, service changes, policies, and relevant operational notices. Standardize communication formats and channels.
- Handle Administrative Oversight and Reporting: Maintain and verify service records, tenant documentation, and communication logs. Prepare reports on tenant service metrics, issue tracking, and satisfaction feedback for property and leasing leadership.
- Support Conflict Resolution and Issue Management: Act as the escalation point for unresolved tenant issues. Facilitate resolution in coordination with Property Management, Engineering, and Legal where appropriate.
- Collaborate Across Functions: Work closely with Leasing, Finance, Property Management, and Operations teams to ensure aligned tenant support, renewal strategy, and overall satisfaction improvement plans.
- Drive Service Improvements and Best Practices: Evaluate tenant feedback and internal processes to recommend improvements in tenant service delivery, communication, and retention strategy.
- Lead and Develop the Tenant Services Team: Supervise, mentor, and support Tenant Services Experts across properties to ensure consistent service standards, effective issue resolution, and alignment with AWC’s tenant experience goals.
Qualifications
- Experience: 5–8 years in property or tenant services, with 2+ years in a team leader or supervisor role.
- Team Leadership: Ability to coach and lead a team with diverse responsibilities and property coverage.
- Communication Excellence: Strong interpersonal and verbal/written communication skills in Thai and English.
- Administrative Precision: Skilled in tracking, reporting, and managing service-related documentation.
- Customer Centric Thinking: Committed to tenant satisfaction and resolution-focused service delivery.
- Cross-Functional Collaboration: Experience coordinating with property, leasing, and technical teams.
- Growth-Oriented Mindset: A “can-do” attitude with a willingness to learn, adapt, and embrace innovation to improve processes.
Benefits
- Provident Fund
- Staff training and development
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Asset World Corp Public Company Limited
A community of companies with a commitment to the building and nurturing of a responsible society that goes beyond the norm in property development focusing on the essence of humanity and environmental considerations.
Asset World is a member of TCC Group, one of Thailand prominent conglomerates. Our core business is to develop and to invest in wide range of real estate projects covering residential, hospitality, retails, office building in Thailand and worldwide.
As one of the leading property developers in Thailand, we determine to deliver and the best services and products for both Thais and international communities.
Asset World is a member of TCC Group, one of Thailand prominent conglomerates. Our core business is to develop and to invest in wide range of real estate projects covering residential, hospitality, retails, office building in Thailand and worldwide.
As one of the leading property developers in Thailand, we determine to deliver and the best services and products for both Thais and international communities.
54th FL. Empire Tower, 1 South Sathorn Rd. Yannawa, Sathorn, Bangkok 10120
0-2180-9999,081 823 1200
