Assistant Manager, Customer Service Transport - DSV Contract Logistics Ltd.

Perform as an assistant to Manager – Road in ensuring overall operational management and financial performance in achieving company goals. Develop and control transportation network to align with demand, services level cost-driven, safety manner, and quality. Coach & develop team members to achieve both KPIs as well as customer requirements. Collaborate with internal and external parties to develop team and gather transportation scope of service expectation of existing customers and new customers.

Level descriptions

Manages and guides a group of individual contributors and/or team leads/team supervisors. Overseeing and following up on the daily operations, KPIs and providing direction to team activities. The manager sets targets, implements guidelines, and coaches and assist with any issues the employees/supervisors may have. Conduct performance reviews.

Job descriptions

1.     Manages and guides a group of individual contributors and/or team leads/team supervisors. Overseeing and following up on the daily operations, KPIs and providing direction to team activities. The manager sets targets, implements guidelines, and coaches and assist with any issues the employees/supervisors may have. Conduct performance reviews.

2.     Implement the approved Transport Network in line with targeted profitability and service standard 

3.     Supervise staffs day-to-day running of transport operations, troubleshooting issues relating to delivery performance, capacity management utilization etc. 

4.     Report timely to Road Manager on progress of action plan and escalate if support is needed to eliminated gaps.

5.     Achieve contractual KPI in relation to Billing KPI, No. of shipments, Invoice day, status, POD Return, customer requirement and compliant measurement.

6.     Work with internal and external to develop team and gather transportation scope, service expectation of existing customer and new customer.

7.     Act as Road Department custodian to ensure that solution presented to customer comply with respective Law and Regulation and does not pose implementation challenges.

8.     Collaborate with Transport Control function to report monthly service KPI and transport cost, billing, articulate causes, and action plans to close the gap.

9.     Able to analysis the data/information in order to improve the transportation efficiency, cost and achieve the profitability goal.

Coach and develop Supervisors and subordinate staffs on important aspects of work performance, and where appropriate recommend development plans promotion or further improvement in required areas to improve performance.

QHSE Management Systems, Responsibilities:

- Implement QHSE Management systems (ISO 9001, ISO 45001 and ISO 14001) and associated arrangements

- Accountable for the supervision and monitoring of day to day QHSE activities

- Take precautions on QHSE and bringing concerns to the attention of management and the QHSE Manager

- Consultation and participation with employees and other parties on QHSE matters for continual improvement

The following are general compliance requirements by function, some may not apply to your role:

 

1.   Proper safety training, recording of incidents and ongoing improvement of processes and arrangements to minimize any harm to own and subcontracted employees.

2.   Oversight of checking customers and consignees registered on the sanctions list.

3.   Initial and annual vendor assessments (Equipment, cost. performance, KPIs)

4.   Collection and follow up of the signed Supplier code of conduct.

5.   Ensure industry specific e.g., Pharmaceutical Chemical requirements are met.

6.   Ensure export control, customs/trade declaration, DG cargo, high risk shipment handling requirements are met.

7.   Ensure proper of oversight of Customs broker activities to prevent any indirect compliance breaches.

Closely monitor spend and related bookings relating to Customs activities.
Competency: People-Manager:

·       Leading People

·       Development and Coaching people

·       Innovation and Managing Change

·       Business and Financial Awareness

·       Achieving Customer and Operational Excellence

·       Ensuring Execution

·       Managing across Boundaries

·       Accountability in Actions and Decisions and Personal Excellence

In 1976, in the small town of Skuldelev in Denmark, ten owner-operated hauliers joined forces and founded DSV – De Sammensluttede Vognm?nd (the united trucking companies). Since then, DSV has evolved to become a world-leading supplier of transport and logistics.

Today, DSV provides and manages supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.
160,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – and help ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our three divisions provide one-stop shopping
DSV is organised into three divisions offering the complete range of services to support our customers’ entire supply chain:

• Air & Sea – transportation by air and sea
• Road – transportation by road
• Contract Logistics – warehousing and logistics services

As a freight forwarder, DSV does not own or operate transport equipment; actual transportation of goods is carried out via our global network of partners and subcontractors (carriers and hauliers).
More than 3,000 offices, terminals and warehouses across the world enable us to be close to our local markets while taking advantage of a global perspective and network to secure the best possible service at highly competitive rates.
Whatever you need, whenever and where ever you need it, we move it.

From local haulier to global freight forwarder
Initially, DSV provided only haulier services and focused activities within the construction industry. From the mid-1980s onwards, the business was quickly expanded to include other transport and logistics activities both domestically and internationally. Since 2000, with the acquisitions of DFDS Dan Transport Group, Frans Maas and ABX, DSV has significantly broadened its scope. From 2010 to the present, DSV has made major acquisitions, including UTi Worldwide, Panalpina, GIL and DB Schenker, positioning DSV as a world-leading player within transport and logistics.

From the beginning, the story of DSV has been a story of entrepreneurs with great business acumen and the courage to embark on a journey of continued growth. The DSV values remain deeply embedded throughout our global organisation.

www.dsv.com