Customer Service, Cross Border, Road - DSV Contract Logistics Ltd.

Customer Service is responsible to manage cross border transportation from origin to destination by coordinating with customers, overseas partners and suppliers by following standard operating procedure in order to fulfil customer’s requirement.  Must have planning ability to utilize truck space and balance of import and export shipment to maximize profitability.  Able to monitor, control and update status and problems to customers with appropriate solution in timely basis. 

Principal Accountabilities:

Works with limited guidance on tasks. Understands specific needs or requirements relevant to specific responsibilities and applies skills/knowledge appropriately.

Typically follows established guidelines and works on problems/projects of moderately complex scope.

1.   Coordinate with customers and overseas partners to receive booking, pre alert, shipping documents and instructions and arrange transportation to meet customers' requirements

2.   Coordinate with sub-contractor and overseas partners in order to plan and arrange shipments from origin to destination to meet operation's requirement and cost management

3.   Plan truck usage, consolidation and clearance schedule to match with daily operation and utilize truck to maximize profit.

4.   Monitor shipment status and any problems during transportation in order to report to clients and Manager to find solutions in timely basis

5.   Record shipments data and summarize monthly volume, revenue, cost, profit and KPI

6.   Create daily plan for truck booking, customs clearance and daily shipment report.

7.   Establish and Maintain good relationship with customers, overseas partners and suppliers in order to gain new potential businesses

8.   Issue invoice to customers to collect advanced duty and service charges

9.   Issue Truck bill of lading for customers reference and customs related process 
10. Send customs entry and customs receipts to customers 

• bachelor's degree in logistics, international business, or related field.
• experieince at least 1 year in land transport, or import- export 
• Adhering to principles
• Communication
• Deliver Results
• Focusing on Customer
• New ideas and embrace change
• Development
• Problem Solving
• Responsibility 
• Work with Other

In 1976, in the small town of Skuldelev in Denmark, ten owner-operated hauliers joined forces and founded DSV – De Sammensluttede Vognm?nd (the united trucking companies). Since then, DSV has evolved to become a world-leading supplier of transport and logistics.

Today, DSV provides and manages supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.
160,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – and help ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our three divisions provide one-stop shopping
DSV is organised into three divisions offering the complete range of services to support our customers’ entire supply chain:

• Air & Sea – transportation by air and sea
• Road – transportation by road
• Contract Logistics – warehousing and logistics services

As a freight forwarder, DSV does not own or operate transport equipment; actual transportation of goods is carried out via our global network of partners and subcontractors (carriers and hauliers).
More than 3,000 offices, terminals and warehouses across the world enable us to be close to our local markets while taking advantage of a global perspective and network to secure the best possible service at highly competitive rates.
Whatever you need, whenever and where ever you need it, we move it.

From local haulier to global freight forwarder
Initially, DSV provided only haulier services and focused activities within the construction industry. From the mid-1980s onwards, the business was quickly expanded to include other transport and logistics activities both domestically and internationally. Since 2000, with the acquisitions of DFDS Dan Transport Group, Frans Maas and ABX, DSV has significantly broadened its scope. From 2010 to the present, DSV has made major acquisitions, including UTi Worldwide, Panalpina, GIL and DB Schenker, positioning DSV as a world-leading player within transport and logistics.

From the beginning, the story of DSV has been a story of entrepreneurs with great business acumen and the courage to embark on a journey of continued growth. The DSV values remain deeply embedded throughout our global organisation.

www.dsv.com