School Group Staff (Variable) - Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)

• Welcome and register school groups upon arrival.
• Coordinate admission and entry procedures for educational groups.
• Ensure group visits adhere to scheduled itineraries.
• Serve as the primary point of contact for teachers, tour leaders, and group coordinators during visits.
• Provide directions, information, and assistance to group guests throughout the attraction.
• Monitor group movements to ensure a smooth and enjoyable guest experience.
• Assist with crowd control and group management during peak operating periods.
• Deliver educational presentations, talks, and guided tours to students and teachers.
• Facilitate interactive learning activities that align with SEA LIFE & Madame Tussauds educational objectives.
• Promote awareness of marine conservation, biodiversity, and environmental responsibility.
• Adapt presentation styles and communication methods according to visitor age groups.
• Encourage active participation and engagement from students during educational sessions.
• Maintain a professional and enthusiastic approach when interacting with guests.
• Demonstrate outstanding customer service in line with Merlin Entertainments, SEA LIFE, and Madame Tussauds standards.
• Respond professionally to guest inquiries, feedback, and requests.
• Resolve guest concerns efficiently and escalate issues when required.
• Maintain a positive, friendly, and approachable attitude at all times.
• Build strong relationships with visiting teachers, schools, and education partners.
• Support initiatives designed to improve guest satisfaction and educational experiences.
• Prepare educational materials, presentation equipment, and activity resources before programs commence.
• Ensure all activity areas and educational spaces are clean, safe, and presentation-ready.
• Assist with daily operational requirements as assigned by the Operations Lead.
• Support special events, holiday programs, promotional activities, and educational campaigns.
• Liaise with Admissions, Guest Experience, Commercial, and Animal Care teams to ensure smooth operation.
• Maintain up-to-date knowledge of marine animals, habitats, conservation programs, and educational content.
• Participate in training programs and staff development activities.
• Continuously improve presentation, communication, and guest engagement skills.
• Share best practices and knowledge with colleagues when appropriate.
• Follow all Merlin Entertainments Health, Safety, and Security policies.
• Ensure activities are conducted in a safe manner for guests and colleagues.
• Report hazards, accidents, incidents, and near misses in accordance with company procedures.
• Participate in emergency response training and evacuation drills.
• Assist in emergency situations as assigned within Emergency Operations procedures.
• Support safe working practices and contribute to a strong safety culture across the attraction.
• Ensure safeguarding standards are maintained when working with children and educational groups.

• Experience in customer service, hospitality, tourism, education, or related fields.
• Experience working with children, students, or group visitors.
• Experience in public interaction and guest-facing environments.
• A strong commitment to guest service.
• A friendly and engaging demeanor.
• Professional appearance and conduct.
• Positive attitude and willingness to learn.
• Flexibility to work varied hours, including weekends, public holidays, and during school peak seasons.
• Experience as a tour guide, educator, interpreter, or attraction host is a plus.
• Knowledge of marine life and environmental conservation is a plus.
• Public speaking or presentation experience is a plus.

Merlin Entertainments Thailand is part of MERLIN ENTERTAINMENTS plc which is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and 26,000 employees (peak season).