Guest Experience Host (SEA LIFE Bangkok) - Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)

Responsibilities

Work as GE staffs to deliver professional guest service to all guest contact including educational group and agent to provide a positive experience for visitors and improve the KPI performance related services business by achieving objectives.


JOB PURPOSE
To Carry out all front of house guest service activities which includes selling tickets and packages, providing group tours and educational groups, food and beverages, and souvenirs. And is also a provider of information about aquatic animals in the talk show as well.


Interpretive function:
• To be a guide in aquarium to suggest product of company i.e., fish, aquatic exhibition etc.
• To take care Education group and service customer at all activity area including Beyond the Surface tour, all feeding shows and any added-on education programs
• To provide interpreting and/or translating services for visitors in the aquarium service includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
• To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.

F&B, Retail function:
• To suggest and sell food, beverage, and souvenir for product up-selling
• Highlighting benefits of products to guests to increase sales
• Make sure the display area is filled with products. To create opportunities to sell products and enhance the image of the store.
• Assistance in stock count at the end of every month.

Ticketing and Information function:
• To sell all type of admission tickets. Including to suggest the best value package to customers and our various interesting activities.
• Able to provide accurate information of SLBK to customers based on good service.
• Thorough understanding of all ticket types and actively promote admission.

General:
• Has excellent knowledge of the attraction and high-level understanding of all products sold to answer guests’ questions in detail
• Always ensure the delivery of excellent customer services to be achieved the KPIs Score and reach the Mystery target score.
• Help guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc.
• Comply with the Company's Cash policies correctly. If working in the F&B, Retail, and Ticketing or the section that relevant with sells.
• Must perform according to the Standard of Operations (SOP) set by the company.

• Thai nationality.

Merlin Entertainments Thailand is part of MERLIN ENTERTAINMENTS plc which is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and 26,000 employees (peak season).

Merlin currently has fourteen attractions in Asia including Madame Tussauds in Bangkok, Shanghai, Tokyo, Hong Kong, Singapore, Beijing and Wuhan, China; the fantastic LEGOLAND Malaysia Resort with its theme park, hotel and water park; world leading aquaria in Busan, Bangkok and Shanghai, - underlining the company’s position as the world’s biggest global aquarium operator; LEGOLAND Discovery Centre in Tokyo and Osaka, Japan; and Istanbul. New LEGOLAND Parks will also open in Dubai in 2016, and Japan and South Korea in 2017. Visit www.merlinentertainments.biz for more information.