Senior Customer Relation Management (เจ้าหน้าที่ลูกค้าสัมพันธ์) - Material World Co.,Ltd.
Material World Co.,Ltd. · Nonthaburi
- Location
- Nonthaburi
- Salary
- 20,000 - 25,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 18/07/2026
Responsibilities
- Develop and maintain long-term relationships with key customers to ensure high levels of customer satisfaction and retention.
- Conduct regular customer visits to understand business needs, gather feedback, resolve issues, and identify opportunities to improve customer experience.
- Monitor, evaluate, and improve the performance and service quality of the after-sales service team.
- Manage customer information and service records to support business development and enhance customer relationship strategies.
- Handle complex customer inquiries, complaints, and service escalations, ensuring timely and effective resolution.
- Coordinate closely with Sales, Service, Technical Support, and other internal departments to ensure seamless after-sales support.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- At least 2-5 years of experience in Customer Relationship Management (CRM), Customer Service, After-Sales Service, Account Management, or a related field.
- Strong customer relationship management, problem-solving, negotiation, and conflict resolution skills and good command of spoken and written English.
- Able to work under pressure, prioritize tasks, and manage multiple responsibilities effectively.
- Flexible to travel for customer visits and work overtime when required.
Benefits
- Bonus
- Staff training and development
- Accommodation allowance (in other provinces)
- Social security
- Health insurance
- รถบริษัท
About Material World Co.,Ltd.
The company was established with customer satisfy oriented goal. As the fast growing in the logistic material production and distribution we urgently require:
55/5 หมู่ที่ 1 ถนนชัยพฤกษ์ ตำบลคลองพระอุดม อำเภอปากเกร็ด จังหวัดนนทบุรี 11120
0-2501-6300
