Customer Service Coordinator - BD Agriculture (Thailand) Co.,Ltd

•       Receive, review, and respond promptly to complaint and warranty claim reports submitted by technicians.
•       Submit complete and accurate claim reports to suppliers, primarily overseas suppliers, and follow up closely until the required replacement parts or goods are delivered to the end user.
•         Coordinate with technicians, Sales Support, Logistics, Accounting, suppliers, and other relevant departments to ensure timely resolution of customer complaints and claims.
•         Assess and calculate the most appropriate transportation method based on the installation schedule, transit time, urgency, and transportation cost.
•         Inspect returned, defective, or replacement goods upon arrival at the company warehouse and arrange shipment to suppliers for further investigation when required.
•         Monitor open, pending, and aging claims and orders, and take appropriate action to ensure timely closure.
•         Prepare and submit weekly progress reports to the supervisor.
•         Prepare monthly reports for the Technical Service Manager covering product faults, warranty claims, claim status, and resolution progress.
•         Maintain accurate claim records in the ERP system
• ·        Provide customers and farms with necessary technical information and guidance in coordination with technicians and the Technical Service team to support early problem resolution.
•         Monitor warranty and technical issues continuously and coordinate with the department manager and relevant teams to achieve quick and effective resolutions.
•         Coordinate with the team to ensure the successful implementation of service and corrective-action measures.
•         Support the clearance and closure of aging orders, claims, and unresolved customer cases.
•        Perform administrative tasks, including project document filing, project schedule updates, report preparation, and record maintenance.
•         Coordinate and support installation teams by arranging project tools, equipment, materials, and service schedules.
•         Control and update project manpower schedules and prepare manpower utilization reports.
•         Manage subcontractor contracts and verify that payments are processed in accordance with agreed terms and conditions.
•         Prepare and process new contract documentation for subcontractors.
•         Update and control customer, project, claim, and service data in the CRM application and maintain accurate service reports.
•         Act as the primary contact person for after-sales coordination and ensure that all relevant information is communicated clearly and promptly to the after-sales team.

•        Bachelor’s degree any field.
•        2 years experienced in coordination and customer service in multinational company.
•        Knowledge of after sales service or claims with agriculture products.
•        Have strong interpersonal, presentation and negotiation skills.
•        Proficiency in Microsoft Office tools
•        Good and written communication skills in English
•        Able to work under pressure and deadline

BD Agriculture (Thailand) Ltd., a division of Big Dutchman Group, the global leader providing the latest and most advanced products to the Pig & Poultry industry. We are currently looking to fill the following position: