Customer Service - Overseas - Shamirlens (Thailand) Co., Ltd.
Shamirlens (Thailand) Co., Ltd. · Pathumthani
- Location
- Pathumthani
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Diploma of Vocational Education or higher
- Posted
- 29/04/2026
Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provides first-level support for customer’s inquiries and complaints; follows standard processes.
• Provide accurate information about products, services, and policies.
• Maintain accurate records of customer interactions and transactions.
• Ensure orders are processed accurately and efficiently.
• Ensure all interactions are respectful and considerate of cultural differences.
• Prepare regular reports on customer feedback, issues, and resolutions.
• Identify opportunities to improve customer service processes and procedures.
• Handle customer complaints, resolve issues, and escalate cases when necessary.
• Investigate and resolve customer issues related to product quality, delivery, and other concerns.
• Collaborate with other departments to find effective solutions.
Qualifications
• Higher Vocational Education or Bachelor’s degree in Business, Communication, or related field.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Proficient in using Office 365 (Word, Excel, Outlook etc.)
• Minimum of 3 years of experience in customer service, preferably with international clients or Fresh graduates are encouraged to apply.
• Good interpersonal skills, teamwork capability, patience, enthusiastic, and openness to learning.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Cultural sensitivity and ability to work with diverse populations.
• Flexibility to work across different time zones.
• Fair in English – Writing for Email communication.
Benefits
- Provident Fund
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Annual bonus
About Shamirlens (Thailand) Co., Ltd.
Shamirlens (Thailand) Co. Ltd, is a fully owned subsidiary of Shamir Optical Industry, Ltd., an Israel-based company, which is engaged in the development, design and manufacture of premium progressive lenses and molds for the ophthalmic industry.
CompanyHistory
Founded in 27th Feb’2004 Registration No.0125547002797. Shamir Lens Thailand Co Ltd. is one of the world’s leading manufacturers of high-quality progressive lenses.Famous for its Innovation, Technological Sophistication, and rigorous quality assurance practices, Shamir is known for its quick response to changing consumer demands, and its ability to fill custom-design, private label product range orders.
Originally established as a manufacturer of bi-focal lenses, within a decade’s time Shamirranked among the world’s top ten companies to develop and market original progressive lenses. Its first progressive lens launched the company onto the international map, proving to be a turning point for Shamir. It‘s Shamir’stechnological expertise that has made it a company with vision.
CompanyHistory
Founded in 27th Feb’2004 Registration No.0125547002797. Shamir Lens Thailand Co Ltd. is one of the world’s leading manufacturers of high-quality progressive lenses.Famous for its Innovation, Technological Sophistication, and rigorous quality assurance practices, Shamir is known for its quick response to changing consumer demands, and its ability to fill custom-design, private label product range orders.
Originally established as a manufacturer of bi-focal lenses, within a decade’s time Shamirranked among the world’s top ten companies to develop and market original progressive lenses. Its first progressive lens launched the company onto the international map, proving to be a turning point for Shamir. It‘s Shamir’stechnological expertise that has made it a company with vision.
101/106 Moo 20, Pahonyothin Road, Khlong Nueng, Khlong Luang, Pathumthani 12120
Khun Poowadee
0-2909-2366-7