About our group:- Purpose of the HR Shared Services Organization: Contributes to the success of HR processes in Thailand by executing initiatives aligned with business strategies.
- Compliance: Ensures HR business processes comply with regulations, policies, and procedures.
- Team Role: Part of the HR Shared Services team to collaborate with Thailand stakeholders and employees to deliver HR services throughout the employment life cycle.
About the role - you will:
The HR Shared Services Administrator II provides advanced HR operational support, ensuring accurate and timely execution of employee lifecycle transactions, compliance with Thai labor and PDPA requirements, and delivery of high-quality service aligned with established SLAs and metrics.
The HR Shared Services Administrator II provides advanced HR operational support, ensuring accurate and timely execution of employee lifecycle transactions, compliance with Thai labor and PDPA requirements, and delivery of high-quality service aligned with established SLAs and metrics. The role also focuses on enhancing employee experience through efficient and responsive HR support.
About you:
Employee Lifecycle Transactions
- Process onboarding and orientation, transfer, and termination requests in SAP SuccessFactors.
- Maintain accurate personnel files and archives per Thai labor regulations.
Case Management & Service Delivery
- Handle HR inquiries and ensure ticket closure within SLA.
- Maintain First Contact Resolution (FCR) targets.
Document Administration
- Maintain personnel files, HR documents, verification letters, and government paperwork in line with company policies and retention standards.
Compliance & PDPA
- Implement PDPA requirements: consent management, privacy notices, and data subject rights handling.
Stakeholder Management
- Serve as a point of contact for internal stakeholders, including employees, managers, and department heads, on HR-related matters.
AI Awareness
- Stay informed about advancements in AI technologies relevant to HR processes and share key insights with stakeholders to foster awareness and responsible adoption.
บริษัท ซีเกท เทคโนโลยี (ประเทศไทย) จำกัด
