Technical Support Engineer

POSITION SUMMARY

This position will be providing technical support to all internal and external clients including but not limited to customer, sales, marketing, service and project for power, thermal, monitoring solution, any or all of above.

RESPONSIBILITIES

1. Technical Consultation

• Conduct technical assessments of customer requirements
• Provide expert advice on power, thermal and monitoring solutions
• Create technical specifications, statement of compliance to requirement and solution proposals
• Analyze customer applications and recommend suitable products

2. Customer Support

• Responding to technical inquiries from customers and sales teams
• Conduct product demonstrations and presentations
• Provide technical training to customers and internal teams
• Support proof-of-concept implementations

3. Sales Support

• Work closely with sales teams to develop technical solutions
• Attend customer meetings, marketing events, product presentation and demonstrations
• Prepare technical documentation including solution proposal and presentations
• Help develop winning proposals and cost estimates

4. Product Expertise

• Maintain in-depth knowledge of power thermal products
• Stay updated on industry trends and competitive products
• Provide feedback for product development
• Document technical specifications and use cases

5. Project Management

• Coordinate with various departments for customer solutions
• Ensure technical deliverables meet customer expectations

QUALIFICATIONS

• Bachelor Mechanical Engineering degree
• Proficient in MS Office, Excel, Word, AutoCAD 
• Strong understanding of power systems and thermal management
• Excellent communication and presentation skills
• Problem-solving abilities
• Project management experience
• Customer-focused mindset
• 2-3 Years Experiences
• Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing support.
• Proficient in Thai and English communication skills.
• Capable of working independently with minimal supervision, self-driven, and able to work under pressure.
• Self-motivated, proactive, and detail-oriented.
• Committed to service excellence and goal-oriented.
• Strong interpersonal skills.
• Capable of working under pressure and being self-driven.
• Applicable knowledge of electrical and mechanical systems.
• Familiarity with data center facility and critical power systems.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and ability to interact with clients and internal teams.
• Ability to work independently and manage multiple tasks efficiently.
• Knowledge of data center standards and procedures related to electrical and mechanical system.
• Knowledge of data center standards and procedures related to electrical and mechanical system.

TIME TRAVEL REQUIRED

• 20% - 50%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

POSITION SUMMARY

This position will be providing technical support to all internal and external clients including but not limited to customer, sales, marketing, service and project for power, thermal, monitoring solution, any or all of above.

RESPONSIBILITIES

1. Technical Consultation

• Conduct technical assessments of customer requirements
• Provide expert advice on power, thermal and monitoring solutions
• Create technical specifications, statement of compliance to requirement and solution proposals
• Analyze customer applications and recommend suitable products

2. Customer Support

• Responding to technical inquiries from customers and sales teams
• Conduct product demonstrations and presentations
• Provide technical training to customers and internal teams
• Support proof-of-concept implementations

3. Sales Support

• Work closely with sales teams to develop technical solutions
• Attend customer meetings, marketing events, product presentation and demonstrations
• Prepare technical documentation including solution proposal and presentations
• Help develop winning proposals and cost estimates

4. Product Expertise

• Maintain in-depth knowledge of power thermal products
• Stay updated on industry trends and competitive products
• Provide feedback for product development
• Document technical specifications and use cases

5. Project Management

• Coordinate with various departments for customer solutions
• Ensure technical deliverables meet customer expectations

QUALIFICATIONS

• Bachelor Mechanical Engineering degree
• Proficient in MS Office, Excel, Word, AutoCAD 
• Strong understanding of power systems and thermal management
• Excellent communication and presentation skills
• Problem-solving abilities
• Project management experience
• Customer-focused mindset
• 2-3 Years Experiences
• Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing support.
• Proficient in Thai and English communication skills.
• Capable of working independently with minimal supervision, self-driven, and able to work under pressure.
• Self-motivated, proactive, and detail-oriented.
• Committed to service excellence and goal-oriented.
• Strong interpersonal skills.
• Capable of working under pressure and being self-driven.
• Applicable knowledge of electrical and mechanical systems.
• Familiarity with data center facility and critical power systems.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and ability to interact with clients and internal teams.
• Ability to work independently and manage multiple tasks efficiently.
• Knowledge of data center standards and procedures related to electrical and mechanical system.
• Knowledge of data center standards and procedures related to electrical and mechanical system.

TIME TRAVEL REQUIRED

• 20% - 50%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers