• Ensure sufficient space & capacity supply and prompt air cargo arrangement to meet customer's expectations.
• Daily checking of cargo booking & reservation and ad-hoc rates negotiation to ensure that cost is competitive & profitability and cargo space reserve efficient for meet customer satisfaction.
• Inform the booking and consolidation team to investigate all damaged cargo cases with the airlines and keep updating customers to have the same information.
• Coordinate with customers and overseas agents to ensure we receive information from them completely.
• Open the jobs to systems.
• Create the related documents as assigned.
• Cooperate with the transportation team for pick up cargo as customer's instruction.
• Make a related report to the team.
• KPI monitoring as requested.