• Arrange and verify documents, including sales tax invoices, receipts, and billing statements, in accordance with customer requirements, in order to prepare them for the Logistics Department for delivery to customers
• Oversee and manage the claim process, including information gathering, issue assessment, problem resolution, as well as planning for transportation and installation, ensuring accurate and timely operations.
• Prepare and submit weekly claim status reports to management.
• Manage the online shop (Web Shop) operations and spare parts ordering process, coordinating with internal teams to ensure timely delivery to customers.
• Handle customer communications regarding to spare parts based on specific requirements.
• Prepare and present monthly spare parts sales summaries to management.
• Goods receiving, prepare packing lists and arrange transportation