บริษัท อิมแพ็ค เอ็กซิบิชั่น แมเนจเม้นท์ จำกัด
บริษัท อิมแพ็ค เอ็กซิบิชั่น แมเนจเม้นท์ จำกัด1. Guest Service & Escalations - Support Supervisors in handling guest recovery; manage Level 2 (escalated) complaints to
resolution; model and coach high-standard guest interactions.
2. Daily Operations - Oversee and audit the execution of open/close SOPs, shift handovers, and checklist completion by all teams.
Ensure all zones are staffed and operational.
3. People & Performance - Directly manage, coach, and evaluate Clubhouse Supervisors. Assist CM with onboarding, and
performance management for all clubhouse staff.
4. Rostering & Admin - Review and approve all weekly staff rosters submitted by Supervisors, ensuring fair coverage and
compliance with labor/rest rules. Validate staff timesheets.
5. Safety & Compliance - Review all daily logs (incident, complaints & safety) for accuracy and action; ensure Clubhouse Supervisor
is conducting drills as scheduled. Lead incident investigations for the CM.
6. Facilities & Standards - Conduct daily "Manager Walk-Throughs" to audit cleanliness, maintenance, and presentation; consolidate
and prioritize maintenance tickets from Supervisors.
7. Sustainability (Zero-Waste) - Champion sustainability KPIs; analyze weekly waste/contamination data with Supervisors and
implement corrective coaching or process tweaks.
8. Training & Development - Co-develop and deliver monthly and quarterly training modules (service, safety, zero-waste) for all
staff, ensuring 100% completion.
9. Vendor & Stock Management - Oversee on-site vendor performance (cleaning, pest control) against SLAs. Manage and audit
consumable inventory (amenities, cleaning, first aid) and control stock levels.
10. Reporting - Compile and submit a weekly ops pack to the CM (collating daily logs, NPS feedback, staff issues, maintenance
status, and KPI tracking).
11. Beverage & Merchandise Management - Drive clubhouse beverages and merchandise revenue. Oversee the presentation and
layout of retail zones, ensuring displays are clean, well-stocked, and aligned with brand aesthetic standards.
