Senior Officer - Tenant Service
บริษัท ดีทีจีโอ คอร์ปอเรชั่น จำกัด- Work in close collaboration with property tenant services teams to ensure the successful of professional high standards of tenant services implementation for the benefits of the best result of increasing tenants’ satisfaction and loyalty, leading revenue, profit, and building a good company reputation.
- Prepare and analyse all TS related reports to the head of tenant & product store management such as contract status report, AR report, early termination, CEO approval cases reports and provide management insight, learning trend & recommendations for the weekly meeting.
- Follow up all renewal contracts to make sure all contract to be completed before expire date. And support team for renewal negotiation if the cases that must be review by management.
- Coordinate with S&L and lead the functional job training such as preparation of negotiation, site inspection for TS team.
- Work closely with TS team to proceed for GP date collection, and invoice releasing to tenants (excluding e-invoicing).
- Implementation of customer satisfaction faction survey at all WS properties and process for the analysis of results, propose initiative of specific strategic actions plans to attract, retain increase customer loyalty, satisfaction and enhance profitability.
- Follow up with each tenant services team to renew & Fit-out the lease agreement within timeline, and ensure all team regularly update the customer information through CRM system correctly completely for timely use.
- Review and assist team for tenants complains and issues.
- 5 years of experience in Shopping Center Management, Leasing and tenant management, Service Business, Commercial building, Wholesale, or Retail is preferable.
- Experience to manage team with proven track record.
- Proficient in MS-Office, expert in Excel and PowerPoint. Have knowledge and understanding of construction drawing.
- Good command of English both speaking and writing.
- Service-mind and excellent relationship management.
- Systematic and familiar with measurement, tracking and continuous improvement.
- Analysis and presentation skills, strong integrity and industry knowledge, detailed orientated without mistakes.
- สถานที่ปฏิบัติงาน : DTGO CampUs เลขที่ 695 หมู่ที่ 12 ตำบลบางแก้ว อำเภอบางพลี จังหวัดสมุทรปราการ 10540 (บริการรถบัสรับ-ส่งฟรี จากสถานี BTS ปุณณวิถี และ MRT ศรีเอี่ยม)
- Company: MQ Retail Experience - Storied Place - Operations Management
- Dental insurance
- Free shuttle bus
- Life insurance
- Medical insurance
- กองทุนสำรองเลี้ยงชีพ
- กองทุนเงินทดแทน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- อัตราการปรับเงินเดือนประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี