Mice Manager
บริษัท ฮอลลิเดย์ วิลเลเจส (ไทยแลนด์) จำกัด / บริษัท วาคองซ์สยาม (คลับเมด) จำกัดPURPOSE OF JOB
He/she sets up the event together with the production and sales teams from the offices. He is the link between the various Resort services and the Commercial Offices to ensure the events implementation and group monitoring in the Village (M & E and Communities).
GENERAL MISSIONS:
He/she performs all his/her missions in accordance with internal procedures and the legal framework: COORDINATION
• Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics.
• Be a driving force to develop M&E standards in line with customer expectations and in Club Med's economic interest
• In collaboration with the customer service representative, prepare the program for site visit
• Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay
• Distribute files among the various operation managers to ensure the best follow-up of events
• Assist your team in difficult customer relationships and complex situations,
• Ensure that the program (MEGA) sent by the Sales Office for each group is distributed to the village services
• Ensure its feasibility & implementation by various departments, challenge the managers concerned regarding possible alternatives if necessary
• Coordinate the programs of various groups present (use of space, room occupancy, etc.)
• Welcome the client throughout his stay and ensure follow-up by the operations manager concerned.
• Be present at key moments of the event.
• Develop local sales in the village by promoting profit centres.
• Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services
• Respond to sales offices as quickly as possible and be proactive.
• Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice
• Ensure that the various services have been invoiced.
• Coordinate and host eductours, discovery stays or internal seminars.
• Manage the meeting room occupancy schedule.
• Know and be known by local competition. • Contribute to the updating of product information provided to commercial teams
MANAGEMENT
• To demonstrate leadership skills
• Adopting a coaching attitude in his/her management
• Ensuring the reception, establishment and integration of GO/GE from his/her service
• Setting personal goals and coach or evaluate team members or associates
• Supervising and animating a transverse logic
• Implementing and respecting HR procedures and their validation by their own manager
• Managing by proximity: show, train and enforce
• Be seen as an example by teams and clients
- Preferably a degree holder with a minimum of 5 years working experience in the related field is required for this position.
- Experience in creating and delivering formal presentations, demonstrations, and proposals to clients. A strong network and reputation are highly preferred.
- Strong event management skill, pro-active, creative and result oriented with the ability to work under pressure
- Strong interpersonal skills and able to lead, motivate the entire team in enhancing their performance.
- Organized, efficient and able to manage stakeholders effectively.
- 3 Meals a day
- Accommodation onsite
- Basic medical insurance
- Compensation package include room & board
- Other advantages connected with our Club Med group
- Oversea relocated
- Oversea working
- Training
- Usage of all resorts sports facilities
- Visa and Trvel payment
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าที่พัก (ต่างจังหวัด)
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าเสื่อมยานพาหนะ
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
Club Med is an International Holiday Resort incorporate with more than 70 resorts located around the world.
“A Life-Changing Experience“ : Join our G.O Teams in our villages and experience the happiness of finding self-revelation through a unique professional and personal experience.
We are looking for candidates who have a customer service and hospitality background, friendly, outgoing and a fun loving person. Candidates must be team spirited, be able to adapt to island living or a tropical climate, be single and commitment free and most of all be looking for a change of lifestyle and a very unique experience.