● Manage and oversee the day-to-day operations of the shopping mall, ensuring smooth
functioning of all facilities, services, and amenities
● Supervise the maintenance and upkeep of the mall's facilities, including common areas, parking
lots, elevators, escalators, restrooms, and landscaping
● Implement and enforce safety and security protocols to ensure the well-being of visitors, tenants,
and staff. Coordinate with security personnel and emergency response teams to handle any
incidents effectively
● Serve as the primary point of contact for tenants, addressing their concerns, resolving disputes,
and ensuring compliance with lease agreements and mall policies
● Develop and manage budgets for operations and maintenance activities. Monitor expenses,
negotiate contracts with vendors, and identify cost-saving opportunities without compromising
quality or service standards
● Maintain high standards of customer service and satisfaction by addressing feedback,
implementing improvements, and organizing events or promotions to enhance the overall
shopping experience
● Ensure compliance with local regulations, building codes, health and safety standards, and
environmental regulations relevant to mall operations and facilities management
● Lead and motivate a team of operations and facilities management professionals, providing
guidance, training, and support to ensure optimal performance and efficiency