คุณสมบัติพื้นฐาน50,000 - 80,000 บาท/เดือน + Commission
หน้าที่และความรับผิดชอบ1. Customer Service Excellence
- Plan and execute events, promotions and loyalty programs to attract and retain customers.
- Deliver exceptional service to customers, addressing inquiries and resolving issues promptly
- Develop and implement strategies to enhance customer satisfaction and engagement within the mall.
- Conduct regular surveys to gather customer feedback and suggest improvements
- Collect , analyze customer feedback to improve the overall shopping experience and suggest improvements to management
2. Tenant Relationship Management
- Build and maintain strong relationships with tenants, understanding their business needs and goals
- Act as the primary liaison between the mall management and tenants for all communication Coordinate with tenants for promotional events and activities to drive foot traffic and sales
- Collaborate with tenants on co-marketing opportunities and promotional events or activities to drive foot traffic and sales.
3. Team Leadership and Coordination
- Lead and inspire the customer service team to achieve excellence in customer interactions
- Organize training and development opportunities for team members
- Ensure all team members are well-informed about mall policies, events, and promotions
4. Operational Management- Oversee customer service desk operations, ensuring efficiency and effectiveness.
- Implement and monitor customer service standards and protocols
- Analyze and report on customer service metrics and tenant activities
5. Marketing and Promotional Support
- Collaborate with the marketing team to support mall promotions and events
- Engage actively with customers and tenants to maximize participation in mall activities
- Leverage social media and other digital platforms to enhance customer engagemen
- Assist in the development and execution of marketing campaigns and initiatives.
6. Reporting and Analysis:
- Prepare regular reports on tenant satisfaction, customer engagement, and marketing performance.
- Use data-driven insights to make informed decisions and optimize strategies.
7. Sales
- Can sell space within the mall center If the sale is closed, there will be an incentive to sell /room.
คุณสมบัติ• Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality or a related field
• At least 3-5 years of experience in customer service, retail, or a related field
• Proficiency in English, Thai, and Chinese (preferred) to effectively communicate with a diverse customer base and tenants
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proactive problem-solving and decision-making skills
● Ability to work flexibly and respond to changing business needs
● Able to use social media and AI apps
สวัสดิการ- Annual Leave
- Car Park
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เที่ยวประจำปี หรือเลี้ยงประจำปี