● Monitoring customer accounts and detecting overdue payments
● Collecting and analyzing data for a selected payment/debt history
● Reaching out to customers to discuss their debts
● Consulting and helping clients with in case of billing and credit problems
● Managing payments and refund operations
● Developing measures encouraging timely payments
● Managing historical records of account statuses and collection operations
● Reporting on collection operations and customer account updates
● Retain all customer agreements and related documents involving the collection area
● Issue Invoices, Taxes Invoices, Withholding Taxes, and other required documents to the customer
● Issue notification letter and all requested documents to the customer
● Liaison with the company lawyer in all related cases
● Responsible for Tenant's Outstanding Debt Report, Aging Report, and Collection Report