Team Leader (Sales)
บริษัท มาจอร์เรล (ประเทศไทย) จำกัด- Responsible to drive both internal & external KPIs. Meet sales targets in line with the business scope.
- Analyze performance metrics and KPIs to identify areas for improvement.
- Develop a deep understanding of the specific processes being outsourced, including workflows, procedures, and key performance indicators (KPIs).
- Monitor and evaluate the quality of work produced by the BPO team to ensure adherence to established standards.
- Call audits and implement quality control measures, provide feedback to improve performance.
- Act as a point of contact for addressing complex issues or escalations, utilizing expertise to troubleshoot and resolve problems efficiently.
- Collaborate with management to implement changes and optimizations.
- Collaborate with SMEs, Manager, and other stakeholders to share knowledge and best practices.
- Work across departments to address interrelated issues and improve overall business processes.
- Generate and analyze reports related to team performance, trends, and key metrics.
- Provide insights and recommendations for strategic decision-making.
- Provide guidance and support to team members, helping them develop their skills and capabilities.
- Foster a positive and collaborative work environment.
- Bachelor's degree and above.
- Proven Track Record: Demonstrated ability to drive both internal and external KPIs effectively. Previous experience meeting sales targets aligned with business objectives is essential.
- Inside Sales Management: Experience in managing inside sales projects is required. Preference will be given to candidates with a background in managing travel/hospitality sales or reservation projects.
- Sales KPI Proficiency: A solid understanding of sales KPIs is necessary, including but not limited to conversion rates, lead types, lead assignment, connection rates, call rates, RPC (Right Party Contact), and lead categorization (hot-warm-cold leads).
- Analytical Skills: Proficiency in analyzing performance metrics and KPIs to identify areas for improvement is essential.
- Process Understanding: Ability to develop a deep understanding of the specific processes being outsourced, including workflows, procedures, and key performance indicators (KPIs).
- Quality Management: Experience in monitoring and evaluating the quality of work produced by BPO teams to ensure adherence to established standards. Proficiency in conducting call audits and implementing quality control measures is required.
- Problem-Solving Skills: Ability to act as a point of contact for addressing complex issues or escalations, utilizing expertise to troubleshoot and resolve problems efficiently.
- Collaborative Approach: Strong collaboration skills, including the ability to work closely with management, subject matter experts (SMEs), managers, and other stakeholders to implement changes, optimizations, and share knowledge and best practices.
- Reporting and Analysis: Experience in generating and analyzing reports related to team performance, trends, and key metrics. Ability to provide insights and recommendations for strategic decision-making based on data analysis.
- Leadership and Support: Capacity to provide guidance and support to team members, assisting in their skill and capability development. Ability to foster a positive and collaborative work environment is essential.
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าน้ำมันรถ, ค่าเดินทาง
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- โบนัสประจำปี