Sales Support (MRT Silom)
Genpact Consulting Services (Thailand) Co., Ltd.With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Sales Support!
- Responsible for data preparation of KPI/ SLA and reporting of KPI/ SLA
- Book and validate Contract Orders in the ERP system and correspond updation to Contracts in the ERP
- Build a relation with clients and sales representatives and become a point of contact for Customer/ Sales inquiries.
- Coordinate (phone/ emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed.
- Gather details from customers and sometimes service technicians for proper invoicing (including CN/ DN notes) and ensure to have complete the billing/ invoicing on-time as per the contractual agreements.
- Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms.
- Ensure resolution to customer requests for any queries on Contracts/ order status and billing/ invoicing corrections.
- Follow-up on pending items with Logistics/ Supply chain team for order delivery status
- Periodical and ad-hoc report preparation for internal (Sales, Business Controllers etc.) and external (Customers).
- Archival of the right set of documents for audit and compliance purposes
- Update ERP regarding Customer Master details, order details, supplies, pricing etc.
- Gather information from logistic partners and inform customers regarding availability and deliveries.
- Offer resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates etc.
- Check and solve potential issues between client purchase orders (PO) and system information.
- Communicate with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient.
- Prepare the relevant documents for the orders-Export documents (LoC etc.), Proforma invoices, customs documents etc. and coordinate with internal teams for smooth order delivery.
- Daily monitor the assigned orders and exceptions validations
- Proper categorize customer issues in the system and correspond responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed etc.
- Manage any issues, look for solutions along with all the parties involved.
- Work with local markets to gather rights details or resolutions and also manage escalations, any problems, delays, inconsistencies etc.
- Propose resolution for streamlining activities and take part in projects to implement these ideas.
- Bachelor's degree
- SAP ERP experience
- Excellent communication skills (English & Thai) – written and oral
- Familiar with MS-Office (Excel/ Word/ PowerPoint) applications
- Any past transition experience will be added advantage.
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- โบนัสตามผลงาน/ผลประกอบการ