Duties and Responsibilities:
• Arrangements the quotation / proposal for jobs and project as company’s policy
• Collaborate with the sales team to understand customer needs and develop technical solutions that meet those needs.
• Conduct product demonstrations and provide technical training to customers and sales team members.
• Assist in the preparation of technical proposals, including system design, cost estimations, and project timelines.
• Provide technical support to customers during pre-sales and post-sales stages, including troubleshooting, resolving technical issues, and answering product-related questions.
• Collaborate with the products’ principles and internal to identify opportunities for product improvement and development based on customer feedback and market trends.
• Maintain up-to-date knowledge of industry trends, competitor products, and emerging technologies to provide valuable insights and recommendations to customers.
• Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers.
• Continuously update and maintain technical documentation, product manuals, and training materials for internal and external use.
• Act as a liaison between customers and the engineering team, providing input on product enhancements, customization requests, and bug reports.
• Collaborate with the factory for order process following company’s policy
• Based on company policy
Required Skills
• Strong technical knowledge in the relevant industry, including a deep understanding of products, systems, and applications.
• Excellent communication and interpersonal skills to effectively convey complex technical information to both technical and non-technical stakeholders.
• Problem-solving abilities and the capacity to think critically and analytically to identify and resolve technical issues.
• Strong presentation skills to deliver product demonstrations and technical training to internal and external audiences.
• Proficient in using software tools and applications, including CRM systems, and Microsoft 365
• Ability to multi-task and manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
• Strong project management skills to oversee the implementation of technical solutions and ensure customer satisfaction.
• Ability to work independently as well as in a team environment, fostering collaboration and knowledge sharing.
บริษัท เฟคตัม จำกัด (สาขานนทบุรี)
