A Front Office Manager is responsible for supervising front desk staff, coordinating guest services, and ensuring smooth daily operations in a hotel, office, or corporate setting. They act as the first point of contact for visitors, ensuring a welcoming and professional environment.
A Front Office Manager oversees the front desk team to ensure seamless check-in/check-out processes, manage guest inquiries, and maintain service excellence. Their key responsibilities include:
Supervising front desk staff and ensuring excellent customer service.
Managing reservations, check-ins, and check-outs efficiently.
Handling guest inquiries, complaints, and special requests professionally.
Training and mentoring front desk employees for optimal performance.
Coordinating with housekeeping, maintenance, and other departments.
เดอะธนา อะไลน์ รีสอร์ท จำกัด
