Guest Service Agent Responsibilities
- Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.
- Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
- Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
- Book and confirm reservations for guests, ensuring accuracy and attention to detail.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.
- Maintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.
- Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.
- Keep updated records of guest interactions and transactions, utilizing computer systems and software effectively.
- Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.
เดอะธนา อะไลน์ รีสอร์ท จำกัด
