F&B Supervisor

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous service. • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas. • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders. • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests. • Assist in maintaining a highly motivated and well-trained staff. • Open and close shift in accordance with Manager’s Checklist. • Train, maintain and enforce all restaurant Service Standards. • Properly execute revenue and check control procedures on shift. • Maintain a safe and sanitary work environment for all staffs and guests. • Gather and implement all proper tools for running shifts (i.e., schedules, floor plans, reservations, checks). • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. • Be on the floor during entire meal period and ensure adequate coverage. • Ensure that only a quality product is being served. • Maintain proper staff uniform standards. • Manage an effective repair and maintenance program through the use of work orders, inspections, etc. • Exercise station rotation to ensure stations are distributed fairly. Handle daily Employee relations. • (i.e., scheduling, time adjustments, etc.). • Assist any staff in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current staff. • Encourage problem solving by staff through proper training and empowerment, to ensure guest satisfaction. • Establish effective communication with staff to gain their trust and respect through his/her hard work. • Identify and recommend incentive programs, new ideas, and methods of operation.