Senior support for BC/LS - บริษัท เอวิชั่น จำกัด

• Manage application support team.

• Maintain more than 100 customers under the Maintenance Contract.

• First level Support Agent responsible to provide front-line support to all customers.

• Use Call Tracking functionality to document all incoming issues accurately, completely, and in a timely manner.

• Document calls to optimize the performance of all implementation team members who handle issue resolution.

• Develop high quality solutions and advise the customer of the recommendations.

• Escalate issues appropriately and in a timely manner.

• Proactively advise the customer concerning status of issues

• Act as a front-line interface to users, accepting trouble reports and dispatching them to appropriate staff.

• Understand the solution implemented for all sites.

• Basic report and program customization

• Application setup and configuration

• At least Bachelor’s Degree in Accounting, Accounting Information System (AIS) or Management Information System (MIS), Industrial Engineering, Computer Science/ Engineering or other related fields.

• Experience in implementing Accounting Software Package/Application would be advantageous.

• Microsoft Dynamics 365 experience would be advantageous.

• 5 years’ experience in an ERP/software company would be advantageous.

• Knowledge Accounting Information System, MIS, Database structure and programming logic

• Excellent communication and troubleshooting skills.

• Service mind and customer satisfaction attitude.

• Strong leadership skills and the ability to work in a team environment.

• Able to follow instructions well.

• Ability to work under dynamic environment, pressure situation and manage aggressive timelines.

• Initiative, self-supervised, self-motivated, highly responsible and punctual

• Fluency in English is preferable.