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Clinic Manager (Aesthetics) - CLOUD9 AESTHETICS CO., LTD.

CLOUD9 AESTHETICS CO., LTD. · Bangkok and its Vicinity

Location
Bangkok and its Vicinity
Salary
50,000 - 60,000 baht/month + Commission
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree or Higher
Posted
20/10/2026

Responsibilities

1. Clinic Operations
  • Oversee the overall daily operation of the clinic.
  • Ensure smooth coordination between reception, sales, therapists, doctors and other supporting teams.
  • Manage staff schedules, doctor schedules, appointments, room utilization and daily workflow.
  • Ensure the clinic is properly prepared for daily operations, including treatment rooms, equipment, products and supplies.
  • Identify operational issues and resolve them quickly and effectively.
  • Ensure clinic SOPs and company policies are consistently followed.
2. Sales & Business Performance
  • Take ownership of the clinic's monthly sales performance and support kthe team in achieving revenue targets.
  • Monitor daily, weekly and monthly sales performance.
  • Coach and motivate the sales team to improve consultation, closing, upselling, cross-selling and customer retention.
  • Monitor individual sales performance and identify areas requiring improvement.
  • Ensure promotions, packages, pricing, discounts and campaigns are correctly communicated and executed.
  • Work with Management and Marketing to identify opportunities to increase revenue, average spending, repeat visits and conversion.
3. Team Management & Leadership
  • Lead, supervise and motivate the clinic team.
  • Set clear expectations, responsibilities and performance standards for each team member.
  • Conduct regular team briefings and performance follow-ups.
  • Coach team members and provide constructive feedback.
  • Monitor attendance, punctuality, grooming, professionalism and service standards.
  • Support recruitment, onboarding, probation evaluation and staff development together with HR and Management.
  • Handle staff conflicts and operational issues professionally.
4. Customer Experience & CRM
  • Ensure everay customer receives a professional, premium and consistent experience.
  • Monitor the customer journey form arrival and consultation through treatment, payment, follow-up and repeat visits.
  • Handle customer concerns, complaints, special requests and VIP cases professionally.
  • Ensure proper customer follow-up and CRM discipline.
  • Monitor lost cases, pending  cases, repeat customers and opportunities for reactivation.
  • Maintain strong customer relationships to encourage retention, referrals and positive reviews.
5. Doctor & Treatment Coordination
  • Coordinate closely with doctors to ensure smooth consultation and treatment flow.
  • Support the team in converting appropriate doctor consultations into treatment opportunities without compromising medical standards.
  • Ensure doctor schedules and treatment capacity are utilized effectively.
  • Communicate operational or customer issues involving doctors clearly and professionally.
6. Reporting & Performance Management
  • Prepare and review daily, weekly and monthly clinic performance reports.
  •  Track key performance indicators including: 
  1. Total clinic revenue
  2. Individual sales performance
  3. Average bill / customer spending
  4. Consultation and closing performance
  5. Doctor procedure sales
  6. New vs. returning customers
  7. Customer follow-up and lost cases
  8. Promotion and campaign performance
  • Identify problems, propose solutions and follow through on agreed action plans.
  • Provide regular updates to Management.
7. Cross - Functional Coordination
  • Work closely with the Marketing team on campaigns, promotions, customer feedback and lead quality.
  • Coordinate with Admin Online regarding online leads, bookings and customer handover.
  • Coordinate with Finance, Stock, HR and other departments when required.
  • Ensure communication between Management and the clinic team is clear and properly executed.

Qualifications

  • Minimum 3-5 years of experience in clinic management, aesthetic clinic management, beauty / wellness management or a similar service business.
  • Previous experience managing a sales - driven team is strongly preferred.
  • Strong leadership and people-management skills.
  • Good understanding of clinic operations, customer service and sales management.
  • Commercially minded and comfortable working with revenue targets and KPIs.
  • Strong problem-solving and decision-making ability.
  • Organized, responsible, proactive and detail-oriented.
  • Able to work effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Thai fluency required; good English communication skills are highly preferred.
  • Experience in aesthetic treatments, injectables, energy-based devices or medical aesthetics is an advantage.

Benefits

  • Career growth opportunities within The Glam Group
  • Ongoing training and development opportunities
  • Staff training and development
  • Attendance bonus or other special compensation
  • Performance/results-based bonus
  • Social security
  • วันหยุดตามกฎหมายแรงงาน
  • วันหยุดประจำสัปดาห์
  • วันหยุดพักผ่อนประจำปี
  • ส่วนลดค่าบริการและทรีตเมนต์ของ The Glam

About CLOUD9 AESTHETICS CO., LTD.

The Glam Clinic ตั้งอยู่ที่ MBK Center ชั้น 5 โซน A

444 อาคารเอ็ม บี เค เซ็นเตอร์ ชั้น 5 ถนนวังใหม่ แขวงพญาไท เขตปทุมวัน กรุงเทพมหานคร

HR The Glam

0629987478

CLOUD9 AESTHETICS CO., LTD. banner 1
CLOUD9 AESTHETICS CO., LTD. banner 2
CLOUD9 AESTHETICS CO., LTD.
Clinic Manager (Aesthetics)
CLOUD9 AESTHETICS CO., LTD.
View all jobs
Bangkok and its Vicinity
Full Time
Bachelor's Degree or Higher
50,000 - 60,000 baht/month + Commission
3-5 Years
Yesterday
What you will do
Job Summary
The Clinic Manager is responsible for the overall daily operation and performance of The Glam Aesthetic Clinic, ensuring excellent customer experience, smooth clinic operations, strong sales performance and effective team management.

This role works closely with doctors, sales consultants, therapists, reception, marketing and management to ensure the clinic achieves its revenue targets while maintaining high standards of service, professionalism and operational efficiency.
Responsibilities
1. Clinic Operations
  • Oversee the overall daily operation of the clinic.
  • Ensure smooth coordination between reception, sales, therapists, doctors and other supporting teams.
  • Manage staff schedules, doctor schedules, appointments, room utilization and daily workflow.
  • Ensure the clinic is properly prepared for daily operations, including treatment rooms, equipment, products and supplies.
  • Identify operational issues and resolve them quickly and effectively.
  • Ensure clinic SOPs and company policies are consistently followed.
2. Sales & Business Performance
  • Take ownership of the clinic's monthly sales performance and support kthe team in achieving revenue targets.
  • Monitor daily, weekly and monthly sales performance.
  • Coach and motivate the sales team to improve consultation, closing, upselling, cross-selling and customer retention.
  • Monitor individual sales performance and identify areas requiring improvement.
  • Ensure promotions, packages, pricing, discounts and campaigns are correctly communicated and executed.
  • Work with Management and Marketing to identify opportunities to increase revenue, average spending, repeat visits and conversion.
3. Team Management & Leadership
  • Lead, supervise and motivate the clinic team.
  • Set clear expectations, responsibilities and performance standards for each team member.
  • Conduct regular team briefings and performance follow-ups.
  • Coach team members and provide constructive feedback.
  • Monitor attendance, punctuality, grooming, professionalism and service standards.
  • Support recruitment, onboarding, probation evaluation and staff development together with HR and Management.
  • Handle staff conflicts and operational issues professionally.
4. Customer Experience & CRM
  • Ensure everay customer receives a professional, premium and consistent experience.
  • Monitor the customer journey form arrival and consultation through treatment, payment, follow-up and repeat visits.
  • Handle customer concerns, complaints, special requests and VIP cases professionally.
  • Ensure proper customer follow-up and CRM discipline.
  • Monitor lost cases, pending  cases, repeat customers and opportunities for reactivation.
  • Maintain strong customer relationships to encourage retention, referrals and positive reviews.
5. Doctor & Treatment Coordination
  • Coordinate closely with doctors to ensure smooth consultation and treatment flow.
  • Support the team in converting appropriate doctor consultations into treatment opportunities without compromising medical standards.
  • Ensure doctor schedules and treatment capacity are utilized effectively.
  • Communicate operational or customer issues involving doctors clearly and professionally.
6. Reporting & Performance Management
  • Prepare and review daily, weekly and monthly clinic performance reports.
  •  Track key performance indicators including: 
  1. Total clinic revenue
  2. Individual sales performance
  3. Average bill / customer spending
  4. Consultation and closing performance
  5. Doctor procedure sales
  6. New vs. returning customers
  7. Customer follow-up and lost cases
  8. Promotion and campaign performance
  • Identify problems, propose solutions and follow through on agreed action plans.
  • Provide regular updates to Management.
7. Cross - Functional Coordination
  • Work closely with the Marketing team on campaigns, promotions, customer feedback and lead quality.
  • Coordinate with Admin Online regarding online leads, bookings and customer handover.
  • Coordinate with Finance, Stock, HR and other departments when required.
  • Ensure communication between Management and the clinic team is clear and properly executed.
Qualifications
  • Minimum 3-5 years of experience in clinic management, aesthetic clinic management, beauty / wellness management or a similar service business.
  • Previous experience managing a sales - driven team is strongly preferred.
  • Strong leadership and people-management skills.
  • Good understanding of clinic operations, customer service and sales management.
  • Commercially minded and comfortable working with revenue targets and KPIs.
  • Strong problem-solving and decision-making ability.
  • Organized, responsible, proactive and detail-oriented.
  • Able to work effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Thai fluency required; good English communication skills are highly preferred.
  • Experience in aesthetic treatments, injectables, energy-based devices or medical aesthetics is an advantage.
Welfare
  • Career growth opportunities within The Glam Group
  • Ongoing training and development opportunities
  • Staff training and development
  • Attendance bonus or other special compensation
  • Performance/results-based bonus
  • Social security
  • วันหยุดตามกฎหมายแรงงาน
  • วันหยุดประจำสัปดาห์
  • วันหยุดพักผ่อนประจำปี
  • ส่วนลดค่าบริการและทรีตเมนต์ของ The Glam

About Company

The Glam Clinic ตั้งอยู่ที่ MBK Center ชั้น 5 โซน A

Location

444 อาคารเอ็ม บี เค เซ็นเตอร์ ชั้น 5 ถนนวังใหม่ แขวงพญาไท เขตปทุมวัน กรุงเทพมหานคร

Contact person

HR The Glam

Telephone

0629987478