Quality Assurance Manager - Gallothai Co., Ltd.

Job Description:

• Maintain and improve the Quality and Food Safety Management System in compliance with FSSC 22000, GHP, HACCP, HALAL, customer requirements, legal requirements, and internal procedures.
• Review and control QA procedures, work instructions, forms, specifications, records, and related quality system documents.
• Lead and coordinate external audits, including certification audits, customer audits, regulatory audits, and third-party audits.
• Organize the internal audit program, follow up audit findings, and verify the effectiveness of corrective actions.
• Manage customer complaints, including investigation, root cause analysis, correction, corrective/preventive action, and formal customer response.
• Verify artwork, product labels, claims, specifications, and technical documents to ensure compliance with legal, customer, and internal requirements.
• Support HACCP, risk assessment, traceability, recall, validation, verification, and change management activities.
• Analyze quality and food safety data, including complaints, audit results, non-conformities, GMP findings, product defects, and QA KPIs.
• Prepare trend analysis reports and propose practical corrective, preventive, and improvement actions.
• Coordinate Production, QC, Warehouse, Logistics, R&D, Purchasing, Maintenance, HR, and other departments to ensure effective QA implementation.
• Provide training and support to employees on quality systems, food safety, GMP, HACCP, audit preparation, and customer requirements.
• Promote quality awareness, food safety culture, prevention mindset, and continual improvement across the organization.
• Report QA performance, significant issues, risks, and improvement plans to the Total Quality Manager and management team.

QUALIFICATIONS REQUIRED:

Education:

• Bachelor’s degree or higher in Food Science, Food Technology, Microbiology, or other related fields.

Experience:

• Minimum 5 years of experience in QA, QC, Quality System, or Food Safety Management in the food manufacturing industry.
• Experience with FSSC 22000, ISO 22000, GHP, HACCP, HALAL, BRCGS, or customer audit standards.
• Experience in audit management, customer complaint handling, root cause analysis, corrective/preventive actions, specification control, artwork review, and customer technical communication is preferred.

Knowledge and Skills:

• Strong knowledge of food safety management systems, GMP, HACCP, allergen control, traceability, recall, sanitation, pest control, labelling, and supplier quality management.
• Ability to conduct risk assessment, root cause analysis, corrective action, preventive action, and effectiveness verification.
• Good analytical skills with the ability to interpret quality data and drive improvement actions.
• Good command of written and spoken English, especially for customer communication, audit responses, technical reports, and document review.
• Strong leadership, communication, coordination, follow-up, problem-solving, and decision-making skills.
• Detail-oriented, systematic, proactive, and able to work under pressure with a prevention and continual improvement mindset.