• Manage assigned Key Account customers, primarily overseas clients, and ensure effective coordination with international customers and overseas offices.
• Act as the main point of contact for overseas offices and agents, providing end-to-end follow-up on shipment status and service quality.
• Conduct market research and analyze logistics and freight market trends to support pricing strategies and business planning.
• Handle enquiries from overseas offices and agents, source competitive costs for air freight and domestic transportation from internal teams and approved suppliers, and propose timely and practical solutions.
• Assess, design, and recommend the most efficient transportation routes, with a strong focus on air freight operations.
• Monitor cargo movement and closely coordinate with the operations team to ensure shipments are handled according to customer requirements and delivered within agreed deadlines.
• Collect and address customer feedback, resolve service issues, and maintain a high level of customer satisfaction.
• Build, maintain, and strengthen long-term relationships with assigned customers and overseas agents.
• Review, clarify, and manage RFQ conditions with overseas offices, agents, and customers, and develop competitive pricing strategies aligned with current market conditions to achieve assigned targets.
• Coordinate with the Key Account Manager and Managing Director on customer management, reporting, and assigned projects.
• Develop and maintain internal SOPs in accordance with customer requirements and ensure alignment with the operations team for consistent execution.