System Analyst - (Application Support) - 1 Position(s)

Location:Bangkok

Department:Digital Services

Employment Type:Full time - Hybrid

• Provide day-to-day technical and functional support for business applications and manage the IT ticketing system.
• Troubleshoot, resolve incidents, and perform root cause analysis to ensure system stability and user satisfaction.
• Coordinate with vendors and internal technical teams for system maintenance, upgrades, and complex problem resolution.
• Manage Application Change Requests (CR), conduct testing, and maintain system documentation.
• Monitor application performance to comply with service level agreements (SLA) and ensure IT governance adherence.
• Identify opportunities for process improvement, automation, and efficiency in support operations.

• Bachelor’s degree in Computer Engineering, IT, Computer Science, or related field.
• Experience 0-2 Years in application support, system analysis, or IT service management.
• Strong knowledge of IT ticketing systems and incident resolution processes.
• Excellent coordination, communication, and problem-solving skills.
• Familiarity with SDLC, system testing, and a strong service-oriented mindset.

Location:Bangkok

Department:Digital Services

Employment Type:Full time - Hybrid

• Provide day-to-day technical and functional support for business applications and manage the IT ticketing system.
• Troubleshoot, resolve incidents, and perform root cause analysis to ensure system stability and user satisfaction.
• Coordinate with vendors and internal technical teams for system maintenance, upgrades, and complex problem resolution.
• Manage Application Change Requests (CR), conduct testing, and maintain system documentation.
• Monitor application performance to comply with service level agreements (SLA) and ensure IT governance adherence.
• Identify opportunities for process improvement, automation, and efficiency in support operations.

• Bachelor’s degree in Computer Engineering, IT, Computer Science, or related field.
• Experience 0-2 Years in application support, system analysis, or IT service management.
• Strong knowledge of IT ticketing systems and incident resolution processes.
• Excellent coordination, communication, and problem-solving skills.
• Familiarity with SDLC, system testing, and a strong service-oriented mindset.